Amway Grand Plaza, Curio Collection by Hilton

We arrived at 4:00 pm and waited 20 minutes in line to find the room was not ready. The staff stored our luggage and said they would call us when the room was available. We never received a call and finally returned to the hotel at 7:30 pm to find that the room was ready and given a brief apology for not calling. This is unacceptable for a hotel of this caliber. At the very least the Amway Grand could have comped our parking for the inconvenience. Our room was just above the exterior patio with a DJ playing loud music until 11:30 pm not a very relaxing evening. We have stayed at this hotel at least 8 times during ArtPrize, unfortunately with regret this will be the last.

This is a gorgeous hotel and we chose it because of the location to Acrisure Amphitheater. The check in process was very long and aggravating. There was no early check in and we got in line at 3:45pm and check in was 4pm. Waited over 30 minutes to get to a front desk person but the room wasn’t available. They had to double check the cleaning of it. They couldn’t tell us what time it would be available. They said we would receive a text when it was ready. Waited another 30-40 minutes without a text. Finally went to the bellhop stand and a very nice gentleman was able to give us keys. There was a bar/restaurant across from check in but the wasn’t open until 4:30pm. This was frustrating. The room was very large but the bathroom was very small. Our water never got hot, warm but not hot. If we were staying more than one day I would have mentioned this. There seemed to be many weddings at the hotel or in the area so maybe this weekend was just a little unusual.

Breakfast was good. Coffee was excellent. Loved all the different restaurants. Visited all of them. We didn't like the view from our room. It was my birthday and we looked out onto a flat tarred roof. If I ever get the chance to stay at this beautiful hotel again I will make sure to request a better view

Stayed two nights and room was never cleaned. Had to call for toilet paper and more towels. When I complained at check out, parking fee was waived.

Exceptional

Rooms were spacious and accommodating. Confusing layout a bit for the first time.

Overpriced, but paid for the location. Nothing wrong with it.

Bathroom door is too heavy for kids to shut with no handle, there was no wash clothes you can't do no roof activities without paying extra after already paying to stay.

Checkin at 10:30pm was slow and our room was not ready. Apparently housekeeping had to go and make sure it was ready. So we waited an extra 5 mins. Not sure of this is standard but we were next in line and about 10 pilots and flight attendants walked right up to and got help at the front desk, cutting the line. The worst part about our stay was at 1am, the next door room was super loud and the walls are very thin and you can hear a conversation word for word. A loud verbal fight broke out. And knocking a d banging on the walls. It took security 5 mins to arrive. In the morning we called the front desk and the front desk lady said I was there so I don’t know what happened. Just not a professional response at all. She asked if we wanted to talk to security to report our complaint. They just didn’t seem to care at all. The hall is super dated and the room is also in need of a refresh.

Check in was a subpar experience. Waited in a line of 20 people just to find out my room wasn’t ready. Not to mention that they had no idea when my room would be ready, and once it was, I would receive a text and have to wait in the same line again to get my key! I let them know I needed a room to get ready for an event , and they suggested I use the lobby bathroom!! I ended up paying more to get an upgraded room because I felt I had no other choice as I needed to get in a room ASAP. I understand a short wait at check in, but this was unacceptable for the price of the room and the caliber of the hotel. Hopefully this was an exception for them, but there were A LOT of disgruntled customers that day.

Beautiful property! Fantastic accommodations, will return for sure!

Paid valet for our two night stay....was great on Friday. Saturday we left in aM and returned about 6pm.....we were in valet line traffic for over an hour before giving up and finding parking options ourselves. They said they would remove valet fee for Saturday but did not until I challenged it at checkout. Dirty dishes and glassware were in the elevator lobby on our floor from Friday afternoon until we left on Sunday (probably still there). Tub had moldy and missing caulking and pedestal sink was half off wall. Several bars or venues were closed for 'private' events for the duration of our stay. A few staff were great../bar waitress at Renezvous, check in staff, valet...but many were disengaged. It wasn't terrible but for the price had higher expectations. We will look at a different option to try on our next GR visit.

Excellent property to stay at. Lovely and active but quiet on the floors where the rooms are.

Overall nice hotel.

Exceptional

Exceptional

Expensive, uncomfortable beds, no vending machines fir that late night munchies, parking fees, spend that kind of money for a hotel, parking should be free

No grab bar in the show, no microwave, extra sugar pack,

Location was perfect. We had a long wait for our room to be ready.

Parking was a nightmare and I couldn’t valet. Hard to find someone to ask for directions/help. Very poor directions throughout as to where the lobby is, parking garages, elevators, etc. The toilet seat was up and broken. Not enough staff and all of the above.