MainStay Suites Grand Rapids Southeast - Kentwood

Everything

YES! Elevator has been down for a month and a half. I was not informed.

This felt like I was ‘staying at my uncle’s place’ and I like the fact that everything felt safe and laid back. The room was super comfy and welcoming! The hard surfaces in the room could have benefited from a good wipe down; but it was well stocked and roomy and comfortable. It felt very much like someone’s ‘home’ and I like that.

Im 9 months pregnant and was put on the 3rd floor ans was told that the elevator doesn't work . Also had to throw away about $45 in food because the refrigerator sisnr work ans didn't know that until last night

The location was perfect for me. The mattress was sagging, the tv didn’t work in the bedroom, the room smelled like smoke, there wasn’t even a box of tissues.

Clean room..Max an BP were great! Some nosey neighbors with the TV being extremely loud. Overall, will return

This was by far the WORST HOTEL I EVER STAYED AT!!!! BED BUGS, dirty bathroom, smell of weed and cigarette smoke, HAIR IN THE SHEETS, people were clearly living there, bathtub was wet as if someone had just used it. We walked in and left within 5 minutes. The guy at the front desk told us... "yea, I don't blame you." Expedia should take this property off their listing. You couldn't pay me to stay there. Worst part is they offered a refund then turned around and said the room was not refundable. We had to find another hotel at 1a.m. and lost our money. This place should be shut down and sued.

I usually do not leave any comments and I can accept minor discomfort in any hotels. However, this place was beyond ignorable. As soon as we got to the place, it reeked of weed and the rooms were disgusting. We had 7 rooms booked, and all 7 rooms were dirty. There were no shower curtains, the bath was still wet, and no towels. There were bed bugs, stains on the sheets, and hairs on the bed. The hotel refused to refund and Expedia is also refusing to refund as well. DO NOT trust Expedia’s ratings. This is one of the worst hotels you can stay at.

Broken Elevator, People living there. Room smelled like a smokers room. Did not feel safe.

The manager was very rude when I called to complain about the fact that we had to take the stairs to the third floor because the elevators hasn’t been uuworking in over three weeks, but what he said was only down for a couple of days. The owner was not trying to compensate. He was very rude. He asked me why was I calling him at such a late night after I checked in just very unpleasant I will never stay there again.

I had 3 different rooms. First room the air conditioning didn’t work it was 90 degrees. Smelt like cigarettes. On third floor no working elevator. Second room smelt like cigarettes. Stains all over the walls and carpet and furniture. Bathroom toilet was used and not flushed. The tv had a giant spiderweb crack. No garbages. No working phone. Third room the bed was smaller than what I paid and handicap room. The hotel itself feels like a trap house.

I walked out of the room within minutes of walking into the room. Front desk person verified that issues I just listed and said the manager is aware and will reimburse our group (8 rooms) and some manager the very next day denied everything and claims that we are lying!! Who in their right mind will drive 12 hours check in at almost 1am and want to leave at that time to look for a hotel room to accommodate such group!

It was the worst experience ever.

No elevator. They expected my disabled husband to carry luggage to 2nd floor. Tried charging to cancel. Issue still not resolved. Their attitude.

Very nice people that work there, but the pace was prett

Furniture was dirty, black mold in the tub dirty glasses IN the cupboard, sticky carpet

This place was disgusting. Couldn’t even stay there. I refuse to sleep with cockroaches. Waiting on a refund. For a room that could not be used.

Room was okay until you actually looked at it. There was a hole in one of the doors, the bathroom door didn’t even close properly, cracks in bathroom flooring, the toilet also had trouble flushing. In the cabinets, one dirty plate, no dish soap, one butter knife, one steak knife and one butcher knife but no other utensils. The bed was hypothetically clean. The halls smell like weed and food, trash in the parking lot. I tried to cancel my reservation before I even checked in and paid but because it was after 4, it wasn’t possible. $190 has gotten me better rooms and an additional $100 deposit? There’s nothing more to be ruined, everything was busted before I got there. But you get what you pay for I guess

Clean room good staff and pool

It was the most unsanitary place I've ever stayed. My room was filthy not cleaned at all. My co workers room had a 2 liter full of used needles In it also.