Extended Stay America Select Suites - Grand Rapids - Kentwood

Very poor

Good

nothing The first room had bedbugs. Also there was what appeared to be a homeless family camped out in the closest exit corridor. Booking.com didn't help me get a refund either

Pleasant

Overall, it was a place to crash at the end of the night, but wouldn’t return.

Can't trust this hotel. I booked a room online days before the stay. Had everything paid for and confirmed. Went to go check in late night from working and traveling all day and come to find out they gave away my room without any notice. Did not try to accommodate and find me another room with the minimum requirements. Ended up having to drive around at 10pm looking for another hotel room available at other properties. They still charged me for the room without a refund.

Exceptional

Good

They gave away my room without telling me and then when I got to the hotel there was nothing open for me and I couldn’t get the refund for almost a week so I couldn’t afford to get another room

No restroom at check in, but waiting in line 👋

Most of the stay was great. I wish you had an exhaust fan in the bathroom as it seemed to steam up so bad the floor was super slippery. We had 4 people staying so it was being used for showers and suck. Also not a lot of lights in there. One stand up lamp next to couch did not work at all. Needs repair. Big room, great size bathroom. Air works great.

The location Almost everything

breakfest was on point tv updates system

Location was closed when we got there and could not check in past 10 pm. Front desk is at different location then hotel

Bad

I used my credit card a week to stay for 5 days.went to check in and it was a vacant. Why did they have me use my credit card for nothing. Call me on the phone!

Exceptional

Dirty

Disappointing

Cigarette butts every where. Marijuna in the parking lot. Front and back doors don’t lock. Don’t walk away, RUN