WoodSpring Suites Grand Rapids Kentwood

For the price it did the job. Had two dogs and they accept them. Was overall happy.

Location was a nice and easy drive from our intended weekend venue, the area felt safe and the building had great safety features as well. Probably the cleanest room I have ever stayed in and felt comfortable taking a bath because of it. The only downside was that I assumed this would be like other kitchenette rooms and that it would come with pots and pans and utensils - but for the price, I can't really complain. We brought paper plates instead and just used the microwave. You can rent from the front desk, but I just wish that was normally included.

None

The hotel is very nice. The room themselves were perfect but the floors are quite thin. We could hear the people on the 3rd floor walking. Almost thought they were in the room with us. The walls are also pretty thin. We lost sleep because a baby was crying until approximately 1:00 a.m.. However, the staff were extremely nice and helpful with information about the area. The air conditioning worked quite well. Overall, a good stay. I would book with them again.

The room was really clean. It was nice it had a kitchen. The staff was terrible. The women that checked us in laughed at me and my family after they checked us in. Certain people coming and going were greeted but me and my family were talked about when we walked past the desk. Never staying there again.

Great no nonsense room. Very comfortable beds

The staff was really friendly and the cleanliness of the hotel was perfect and I like the doors lock two doors lock so it's not as easy to get in I did not like that they didn't have like breakfast and the vending machine did steal my money

I would love to get my money back as that was not a good stay . Check in was in unison to us and the customer in front of us, so she didn’t have to say it twice, two pillows on each bed and when asked about a couple of additional since there were four of us, none were available, we only got shampoo bc no conditioner was available, called downstairs for a blow dryer bc the room had none , we were told ya but we have to come get it. When we came down said thank u, hotel clerk said “yup”. Tv did not work at all .Allergies were so bad in the room that allergy meds were not even helping at all. Never again and will be making a formal complaint

Always clean room, friendly staff, air conditioning was great.

Not the best hotel. Check in staff not that friendly. People/staff hanging outside and in the lobby.

The hotel smelled like cooked onions. Thinking people were living there. Beds were terrible and uncomfortable. Our TV Didn't work entire stay.

Location was good and stores near by.room was clean. Pillows are thin and only 2 on queen size bed.had no problem getting extra pillows. Was only staying one night, but could not get tv to work.went down to front desk , they did not seem to concerned about fixing the issue.

Quit

Things were good, clean place, would stay again

Very clean rooms and neat, mostly all the staff was nice besides one lady that works the night shift, she could do better customer service

We loved the close proximity to the areas we enjoy most - Grand Rapids, Holland and Grand Haven. N/A

For this to be a newer hotel in that area, it was mediocre. But served its purpose

I really only like that the fact that there was a full sized refrigerator. The staff wasn’t very friendly. The hotel itself isn’t very accommodating like with the towels for example, if you need more towels you would have to pay, only other option is to wash it yourself but that isn’t always good in case you need one asap. The shower also didn’t have any liners and staff wasn’t available at the desk after a certain time, they put a huge metal barricade up on the desk.

Nothing at all Everything, no staff available, no ice machine, if you need ti replace towels you had to pay. The suites had no dishes, if you wanted to get some from the front desk you had to pay. The staff had bo hospitality. And it smells like trash by the laundry room. Also you we had to dispose of our own trash. And at check out, a staff member was walking through the hallway yelling out the room number fir the people to checkout and stated your on the list for checkout we were all disappointed with this facility over all a negative zero hands down

Bad