WoodSpring Suites Grand Rapids Kentwood

Next, the whole place, interior and exterior smells like "pot." Awful!!!!! I came out of the shower on the first night and the entire room smelled like a grow house. Most likely being sucked in through the AC from the smokers in the parking lot.

room was clean staff attitude and not giving a straight answer when i asked about early check in by phone twice, resulting in me showing up to check in early and being told that i could check in at check in time, sad pillows, no coffee or cups in room

The front desk lady is very rude. We booked online and paid for a room. When my husband arrived, she told him that we had to pay that we had only reserved. She said that she was going to remove all of his items from his room and throw it out, even though he had a receipt stating that he had paid for the room we had to then pay for the room that we had already paid for again and she said we had to deal with a manager who wasn’t going to be in for several days. Housekeeping is not included in the price that you pay for your rooms nor is clean towels. Vending machines do not work. There is no ice machines. There is no coffee. There are no coffee pots in any of the rooms. This is the worst hotel we have ever stayed in. We are still fighting to get our money back for the five nights that we paid for that they made us pay twice. I highly recommend that you do not stay here. I will say the kitchen is nice, especially for someone who is traveling. That is the only positive comment I have about this place. Otherwise sadly, this has been the rudest nastiest place I have ever stayed in my entire life.!

The stay was like the sign in parking lot. “User accepts all risk”

El servicio no es aceptable

The woodspring suites was an ok stay but they need to attend to their laundry facilities. The washer broke while i was washing and there was no refund issued to me for the washer breaking midway through the wash.

Bad

The room smells like somebody had been smoking.

For the price it did the job. Had two dogs and they accept them. Was overall happy.

Location was a nice and easy drive from our intended weekend venue, the area felt safe and the building had great safety features as well. Probably the cleanest room I have ever stayed in and felt comfortable taking a bath because of it. The only downside was that I assumed this would be like other kitchenette rooms and that it would come with pots and pans and utensils - but for the price, I can't really complain. We brought paper plates instead and just used the microwave. You can rent from the front desk, but I just wish that was normally included.

None

The hotel is very nice. The room themselves were perfect but the floors are quite thin. We could hear the people on the 3rd floor walking. Almost thought they were in the room with us. The walls are also pretty thin. We lost sleep because a baby was crying until approximately 1:00 a.m.. However, the staff were extremely nice and helpful with information about the area. The air conditioning worked quite well. Overall, a good stay. I would book with them again.

The room was really clean. It was nice it had a kitchen. The staff was terrible. The women that checked us in laughed at me and my family after they checked us in. Certain people coming and going were greeted but me and my family were talked about when we walked past the desk. Never staying there again.

Great no nonsense room. Very comfortable beds

The staff was really friendly and the cleanliness of the hotel was perfect and I like the doors lock two doors lock so it's not as easy to get in I did not like that they didn't have like breakfast and the vending machine did steal my money

I would love to get my money back as that was not a good stay . Check in was in unison to us and the customer in front of us, so she didn’t have to say it twice, two pillows on each bed and when asked about a couple of additional since there were four of us, none were available, we only got shampoo bc no conditioner was available, called downstairs for a blow dryer bc the room had none , we were told ya but we have to come get it. When we came down said thank u, hotel clerk said “yup”. Tv did not work at all .Allergies were so bad in the room that allergy meds were not even helping at all. Never again and will be making a formal complaint

Always clean room, friendly staff, air conditioning was great.

Not the best hotel. Check in staff not that friendly. People/staff hanging outside and in the lobby.

The hotel smelled like cooked onions. Thinking people were living there. Beds were terrible and uncomfortable. Our TV Didn't work entire stay.

Location was good and stores near by.room was clean. Pillows are thin and only 2 on queen size bed.had no problem getting extra pillows. Was only staying one night, but could not get tv to work.went down to front desk , they did not seem to concerned about fixing the issue.