Hilton Garden Inn DFW North Grapevine

We stayed one night at the Hilton great location.

Clean room. Clean bathroom.

Staff were friendly and helpful, just completely stress free :)

Convenient to the airport.

Property and my rooms were clean and nice. The first night I was in a room with crazy loud AC. I called the desk but they said no maintenance was there and they were full. I told him no worries if they could fix it or move me to a different room that would be great. The problem I had was every time I talked to someone at the desk they didn’t know anything about the issue. No one had made any notes or passed along any of the information so every time I talk to someone, we were starting over from Ground Zero with nothing being done in the process. All in all, not a bad stay, but certainly not what I’m used to at the Hilton.

Clean Breakfast was expensive but good We left my husband's medicine in the room refrigerator. We called the hotel, they said they would get with housekeeping and call me back the next morning. 2 weeks later I am still waiting to hear from them.

Location close to my meeting.

Staff was friendly and wonderful! Room was clean and quiet!

The room was clean, beds were very comfortable and the staff was very friendly and helpful.

Just an overnight stay but a great big room. It was clean, quite and the staff were helpful.

Staff was very helpful and polite

A huge bonus was the very friendly staff! The rooms were big with comfortable beds. The shuttle was so convenient and also took us to different locations just within the mile radius. Plenty of restaurants around. Definitely recommend!

The location Price

Good

The hotel is definitely not up to Hilton standard. I got my first room with broken curtain and phone. After changing the room, the 2nd one had a malfunctioning toilet. The staff is not bad, actually friendly and helpful. But the room maintained is poor

great stay would definitely stay here again

Staff was not at the front desk. We waited for 10 minutes, and got someone from the kitchen to try to find the front desk person. When they came forward they made a comment that "Everyone has to have a break sometime". Very dismissive and rude. Had a ear bud in listening to something on their phone. Very unprofessional. The room was ok, but there was general disrepair around the hotel.

Location Needs updating

Staff was very professional and friendly. Room was clean and comfortable. Location is right in the middle of many restaurants and places of interest.

This is a nice property to arrive at. The room was clean and spacious. The bed was Very Comfortable. The drawback is that they wanted 17 dollars if you wanted a full breakfast or 12 dollars for a continental breakfast. The coffee stand was torn down when we came down at 9:30 AM on Saturday morning. They offered to drag everything back out again but we were on the way to get on with our day. The breakfast scenario did not sit well with us in light that we paid a premium price to stay there in the first place. It felt like they want to fleece people.