Extended Stay America Suites Great Falls Missouri River

The hotel is in need of a good cleaning and the stairwell has an awful smell in it.

Kitchen and staff

Clean room. Helpful staff

The staff was rude!!!! and yhr room was very dirty ..bathroom was very dirty around tub and faucets

I was trespassed from the property on July 2nd. My reservation for July 3rd to 5th should have been canceled by the hotel. I was charged for a reservation i did not use, could not use and denied my refund for payment.

The hotel front desk clerk called the police on me for being too loud and the police said I had a warrant and took me to jail. I lost all of my possessions in the hotel room which the hotel did not return.

A bit rundown. Rooms smell.

Check in was fine. Room was okay- uncomfortable beds. Dog poop all over outside the back door. Room keys would not work past 8am on day of checkout. Only two doors to get in and out of building - right at front desk - ridiculous- and it was not for security… breakfast was nutribars or old commercial packed muffins. Fridge in room worked but door was wrong way opening. The only good thing was the price and it was quiet.

Breakfast was minimal- coffee and a muffin, but otherwise it was great for the money.

Superb

Location Staff was disinterested, front desk staff did not greet us upon arrival (continued speaking between the two of them the entire time we checked in) Did not address us once, until putting the key cards on the counter and telling us the wifi password. Terrible reception. Room was not clean. Did not have many supplies eg, no conditioner. Entire property was run down and musty.

The price of the property was good as well as the location, but the cleanliness know I found a hair on what was supposed to be a clean towel… The door was very difficult to enter every time and there was no icemaker on any floors. The guest was responsible for filling the ice cube trays which were not filled upon coming into the room. I would not recommend this hotel.

Passable

Exceptional

Only a coffee bar no breakfast in the morning. I paid through Expedia and when I checked out I think I got charged twice.

The motel was great. Booking.com is terrible. I couldn't get into my room because they declined my payment that was already taken out of my account and after the staff at the motel contacted them about it and argued with them about it they said that they forgot taxes so that the money I paid didn't cover the room. Booking.com owes me $16.00. Bunch of crap traveling that far thinking you have it all lined up then have to go through that and pay more.

Good

Dirty room floor. No coffee for breakfast on most days at 8 am. Breakfast bars for breakfast. Staff is invisible unless you shout for them. Stayed for more than a week and no linen change or any kind of room cleaning. Like a cargo trailer with a semi comfortable bed.

It is clean, comfortable beds and Pet friendly. It literally backs up to the Missouri river and a little park with walk-way along the river. QUIET!!! its not off some busy streets or the interstate and you can actually get some sleep. The exhaust in the shower/bathroom actually worked! As in it wasn't a hazing humid mess after you get out of the shower. Sometimes its the little things :-) The rooms come with a kitchenette but you have to ask the front desk for any items, I get it because its easier to keep things clean & fresh for each guest but I think paper towels and dish soap wouldn't be too bad.

Rooms are nice size and kept up. Its location is perfect for a nice walk along the river after a long drive. Restraints are close with good food. The bathtub was not very clean with hair still in it.