Extended Stay America Suites Chicago Gurnee

no

It was a weekend stay. Room was not thoroughly cleaned. Staff was friendly but not entirely helpful. Television not functioning despite bringing it up several times. We had to wait for the weekend to end to perhaps get it fixed. We didn't stay in our room the whole day so we never caught the manager. Service desk also doesn't always pick up the phone when you call. Overall, not a great place to stay at.

It was really cheap looking really run down. The breakfast isn't even worth listing online because you don't get anything that's not worth any extra money on the day that you stay either. Dirty

The staff was friendly and helpful

Check in staff not friendly and appeared annoyed to be working. Had to ask for coffee at breakfast, staff never sat it out. Room was clean, but had damages to the slide lock on door and some of the lights didn’t work. Did not like that kitchen items, silverware, cups, and plates where not available in room and had to ask staff. Fair price for the location. Quite at night. Safe location.

About cheapest we found in the area. Really needs a rehab ... furniture, floors, counters, sinks all in pretty poor shape.

Clean Not updated

The first room we were given the bed was not made from the last occupant. The next room given the bed had no sheets on it or blanket. We had to wait and go through this process carrying our luggage from room to reception desk to room to reception desk. This process took over an hour between other customers. After a long day on the road we were very tired and it was a terrible inconvenience.

The room was very clearly able to find everything we needed in there and the hotel staff was able to help you get the supplies I needed to do any of my cooking stuff I like to spend my days by day by day during our current situation however it is not a huge issue for me that they told me that I had to pay week by week. I was unable to do it.

Helpful staff, clean room, complimentary breakfast. Very leisurely stay

Yes very clean and organized the employees are very helpful and nice

I will never stay at this place again. The night I checked in, it already gives me a bad impression in regards to this hotel. No front desk in the front. She just hide in the back of the office. She came out with a headphone on her neck. Bet she never hear me calling for attendant. Second reason, the smell so bad. A lots of hair (long hair) on the deck which you can tell no one cares to get a thorough house cleaning. Third, all furniture old and disgusting. You dont even want to seat your two packs down or get your skin touched on it. I didnt sleep all night due to the noise from next door. Not soundproof room pretty much. Overall, the worst one I had ever been.

Everything was very clean, and nice

No

Everything was okay

The place reeked of smoke.\nI would not advise staying in there

Yes my room was disgusting! Filled with dead bugs, unclean furniture chair, missing furniture. I didn’t get to stay a full night in my hotel room because no one was available to check in after late arrival. I call and informed hotel of late arrival 2 day

Great location, convenient and staff are very helpful.

The room was clean and quiet.

No complaints