Comfort Suites Harvey - New Orleans West

Very poor

I went to check in, immediately it was hot and musty smelling. The front desk person informed me that the elevator wasn't working and we would need to take all our cruise luggage up multiple flights of stairs. I asked why I didn't get an email, and she said that it was supposed to be fixed that week. I asked to cancel my booking.She was very kind about it to me. I assume that she had to explain this to quite a few people.

Not much Very little water pressure and NONE of it was hot. Breakfast was delayed until 930 and then there was only a few things available- no toast, pastry, cereal, buscuits. There were waffles and juice. Staff was friendly but couldn't help these things

The room was a nice size, bed was a nice size. So the first room the lights didn’t work and the elevator was out due to renovations. That room was on the 2nd floor then the next room was the 4th floor so we had to take the stairs to the room. The a/c leaked and I didn’t bother the front desk because she didn’t seem to want to be bothered about the first rooms issues. No breakfast by the way. Some rooms don’t lock on the outside.

Disappointing

the elevators were broken, we had to carry all our (heavy) suitcases up 4 flights of stairs for 6 people. It was super hot in the hallways, no AC, the room room was cool at least. I wish we knew it was going under renovations or we would have stayed elsewhere

The hotel was pretty run down and looked nothing like the pictures. Breakfast offerings was absolutely abysmal. No milk. No cereal. No yogurt. The hallways smelled musty and likely had mold. No microwave in the room. The parking lot is very small to begin with, but then add in a few box trucks and it becomes pretty close to impossible to find parking to fit a full size pickup truck. If I was able to, I would have put 0 stars. Would definitely NOT recommend staying here.

The hotel was

Breakfast was good. There was no swimming pool.

Exceptional

Passable

This is the absolute worst hotel I have ever stayed at. There were roaches all over the hotel, mold in the bathroom, carpet was wet, no electricity throughout the room, except for the bathroom

I didn’t not like the way this hotel does business! I went online to book this room and they gave me a 3rd floor room with no working elevators! I asked for a refund because not only were the elevators working but the rooms there had mold

The elevator is not working and our room is in 4th floor.so it’s very inconvenient for us.i had to get the hair blow dry to the front desk

Room's furniture was old and broken... Room smelled rusty... The carpet smells bad...

Nothing about it The room had black mold on the ceiling, flying gnats it was awful

The hotel was horrible . Water damage everywhere . The smell was FOUL, the AC was broken and it was very very humid inside the building . Water stains all over the carpet, paint peeling from water damage . Inside the rooms red stains all on the carpet, dirty tubs . Oil stains on the headboard it’s ridiculous! They refused my refund because I booked through Expedia even though I paid extra for insurance . I had to book another hotel the same day and spend MORE money. It upsets me so much . This hotel should be taken off of Expedia !

Location This stay was overly price The hotel shows it is get run down Just not worth $150.00

The property was clean, our door didn’t lock so we had to change out rooms. The mattresses need to be replaced and the rooms can use a little updating but overall it was a good stay. I think the staff said they are about to start a renovation so that would definitely make it a great stay

Great stay, nice staff it was definitely worth it I enjoyed my relaxing time