TownePlace Suites New Orleans Harvey/West Bank

Hotel under construction

When we reached our floor you could smell paint fumes, there were boxes, furniture, etc piled all around various places on our floor. Room was ok, things were rough, furniture had seen better days & the light fixture on my side of the bed was completely loose from the wall & the electric socket would barely hold a plug, it was too loose inside. Breakfast was ok, we’ve had worse/better. There is only one waffle maker in the kitchen, after many attempts on multiple days we gave up, waffles kept coming out undercooked. They had some hot foods & bread to toast, bagels, or yogurt. We would go out, have some fun, & come back to our room to rest & plan. There were times we could hear hammering, etc as they worked on renovating the hotel. They had a dumpster outside & it was so loud when it was delivered. Cleaning our room was every other day & towels weren’t replaced until the day before we left. We had 1 roll of toilet paper, never replenished. Pool was never available. One day breakfast wasn’t available b/c water had been shut off in the kitchen.

No hot water in the bathroom. Had to take a cold shower both mornings of my stay. Probably won't book there again.

I will not book there again and I’ll let everyone on my team know to stay clear of that place…

Might be one of the worst hotels I’ve stayed. There was zero hot water. The next morning when I complained to the front desk, the female just ignored me. The toilet in my room wasn’t screwed to the floor and nearly turned over when I used it. While in the breakfast area, I spoke to other guests and asked if they had hot water and the answer was NO! In addition the “free” breakfast that came with the room was toast and a muffin and the juice machine was out of order.

Pleasant

Comfortable to stay

Exceptional

The Overnight Desk Clerk tried to charge me extra money for "taxes" as I checked out of the room , which I found to be extremely unconventional for a hotel such as this one. I have never had to pay extra for fees before and I didn’t then. I love staying at Towne Place Suites, but this has really placed lowered my view of this property. I don't think I will ever stay at this hotel again and I will warn anyone in the future about these so called extra taxes being placed on their check outs when leaving their rooms.

The staff was a 10 plus!!! The breakfast was good also, the location was on point, we was showed much love and respect. The manager handle everything perfect. Her staff is well trained and very respectful! I felt as if I was with family there!

The staff was a 10 plus!!! The breakfast was good also, the location was on point, we was showed much love and respect. The manager handle everything perfect. Her staff is well trained and very respectful! I felt as if I was with family there!?????????

Breakfast sausage was cold. House coffee not very tasty.

The room was very clean, staff were friendly, but the property was a bit rundown.

Superb

Superb

As soon as we parked and got out our vehicle we was greeted with the stench of sewage. Once we got checked in and made it to our floor the hallways had a moldy smell. For a complex that has been newly built it was in rough shape. The carpet was dirty, the light fixtures was broken, the hot water on the sink was turned off for some reason and parts of the carpet by the tv was ripped. The sofa/ couch appeared to be broken. I wouldnt recommend this particular hotel to anyone.

the room had cushions that were torn and filthy. we had to ask for a mattress for the sofa bed. see above

Horrible hotel. Rooms are nasty and smelly. Sofa beds are falling apart and terrible for sleeping. Shower is rusty. Room is overall outdated and not worth the price.

No breakfast at all the second day. Apparently staff didn't show up and no one else could do it. They had 2 treadmills in the gym. Both had badly torn belts. The sink in the kitchenette leaked all over the floor. Dirty tables in the breakfast area. On a good note, all staff was incredibly friendly.

There was no breakfast or coffee on Sunday the girl at the desk was rude and said she doesn’t do kitchen work and she doesn’t make coffee Have someone at the desk that knows what they are doing Also the firearm when off for over 20 minutes and I called the desk I was told she did not know and if we would all stop calling her she might be able to figure it out this was same girl. The furniture was falling apart toilet paper holder falling out the wall TV in bedroom didn’t work Poolwas dirty not heTed