TownePlace Suites New Orleans Harvey/West Bank

It seemed to have some plumbing and electrical issues

Room was clean, staff was very, very friendly and helpful. We parked at the hotel during our cruise and our vehicle was safe.

Superb

Exceptional

Clean room, helpful staff. Going thru renovations. Nice 2 bedroom suite with everything necessary.

The fact that it was a two bedroom sweet was the good thing.The only good thing. What we did not like about it?I don't have enough room to explain.But number one, the outside definitely escape please landscaping ( grass needs cutting ..vines growing up the side of building the shrubbery was awful. Definitely, the cracks in the sidewalks could cause a fall. The sidewalks needed to be power washed. The breakfast was not even up to standard. The air conditioning units in the living area was leaking water.And that particular unit had just been remodeled. The air conditioning units need to be revamped because they were not working properly. The mattresses were not comfortable at all. The drink machine was not working, and I paid $4 for a room temperature drink out of a storage box . The garbage cans in the units are too small, nor did they have garbage bags. We understand that the building was still under some renovations, but the particular unit we stayed in Had been renovated with these issues.

The pool was closed for the weekend we booked.

Hotel under construction

When we reached our floor you could smell paint fumes, there were boxes, furniture, etc piled all around various places on our floor. Room was ok, things were rough, furniture had seen better days & the light fixture on my side of the bed was completely loose from the wall & the electric socket would barely hold a plug, it was too loose inside. Breakfast was ok, we’ve had worse/better. There is only one waffle maker in the kitchen, after many attempts on multiple days we gave up, waffles kept coming out undercooked. They had some hot foods & bread to toast, bagels, or yogurt. We would go out, have some fun, & come back to our room to rest & plan. There were times we could hear hammering, etc as they worked on renovating the hotel. They had a dumpster outside & it was so loud when it was delivered. Cleaning our room was every other day & towels weren’t replaced until the day before we left. We had 1 roll of toilet paper, never replenished. Pool was never available. One day breakfast wasn’t available b/c water had been shut off in the kitchen.

Bad

The area! Staff did not inform me that the hotel was being renovated nor did they inform me of them not having hot during my stay.

Very good

No hot water in the bathroom. Had to take a cold shower both mornings of my stay. Probably won't book there again.

I will not book there again and I’ll let everyone on my team know to stay clear of that place…

Might be one of the worst hotels I’ve stayed. There was zero hot water. The next morning when I complained to the front desk, the female just ignored me. The toilet in my room wasn’t screwed to the floor and nearly turned over when I used it. While in the breakfast area, I spoke to other guests and asked if they had hot water and the answer was NO! In addition the “free” breakfast that came with the room was toast and a muffin and the juice machine was out of order.

Very good

Pleasant

Comfortable to stay

Exceptional

The Overnight Desk Clerk tried to charge me extra money for "taxes" as I checked out of the room , which I found to be extremely unconventional for a hotel such as this one. I have never had to pay extra for fees before and I didn’t then. I love staying at Towne Place Suites, but this has really placed lowered my view of this property. I don't think I will ever stay at this hotel again and I will warn anyone in the future about these so called extra taxes being placed on their check outs when leaving their rooms.