Home2 Suites by Hilton Harvey New Orleans Westbank

Excellent

The property was very nice and clean. The staff was very helpful the whole team from day tonight I would recommend all my family and friends to come to this particular property. Property was also clean parking didn’t have any problems with parking.

Exceptional

Room had a sour smell and noticed the sheets and blanket on the bed had a sour smell, like they were left on the washing machine too long then placed in the dryer. They brought just sheets we had to change them ourselves and they didn’t even remove the sour sheets from our room. Not a pleasant stay this time will be finding another place to stay when I return.

Everything was great except the staff. They weren't terrible but checking in and checking out, we had to wait for staff to finish conversations with other workers before even acknowledging us. Other than that, it was a very pleasant stay

Always inviting, staff is attentive, it is now my place to stay when traveling

Pool not in condition for swimming other than that it was amazing

One complaint. I specifically searched for a hotel with kitchenette and a pool. I wasn't looking to do laps, but wanted to continue my rehab from recent joint replacement surgery, and was REALLY disappointed when we arrived and found the pool was under construction. I may not have made a reservation if it was listed as not usable. I was very upset, it might be a small thing, but I specifically searched a hotel with those specific amenities.

😇

The property was well maintained and clean. Clean bathroom and good size rooms.

Clean room, nice staff, and great breakfast and snacks they give later on in the day for the customers.

Clean room and lobby.

Breakfast wasn’t great, not a huge variety and eggs are fake.

we checked in late, no water pressure, no towels. had to get up early the next morning for a volleyball tourney. The lights went out the morning; it was pouring raining. i couldn't dry my hair... i couldn't see in the room at all.. raining outside. we had to leave for 7am... i don't even know if i got everything out of my room... wiht the lights being out. I have stayed here allot.. this was the worst experience ive ever had here.

Breakfast . Great customer service . Nice clean rooms Trouble with booking at check in

Breakfast and free parking

Great location Clean Price point

Clean Price point

The pool was defunct. It was clear it has not been used or cleaned in well over a year. I am contacting Hilton/Home2 suites directly. It was SO unclean and unkept (leading to my low rating for hotel cleanliness. My kids were SO disappointed!

Some of the staff was very rude. Threatened to call the cops on us because our 2 year olds were laughing not playing it was just so inappropriate in her approach Tameka needs to work on her customer service