Heritage Inn Express Hayward

Worst hotel ever

The property was extremely dirty during my stay. There were cats roaming around the property, food left outside for them, and people hanging around at all hours. I personally witnessed people sitting outside stripping copper from wire in plain view. At around 3:00 in the morning, I was awakened by people directly outside my room talking loudly, playing videos on their phones, and behaving like it was the middle of the afternoon. Another constant problem was my room key. It repeatedly stopped working after I left the room, forcing me to return to the office to have it reactivated. The conditions were so dirty that I chose to do my push-ups outside in the parking lot rather than inside the common areas. I did not personally witness anyone buying or selling drugs, so I will not claim that I did. What I can say is that, based on the activity I personally observed and the overall environment, I did not feel comfortable staying there. I had additional nights reserved and chose to leave early and stay somewhere else, even knowing it would cost me money to cancel. That should tell you everything. This is based entirely on what I personally experienced and witnessed during my stay. I will not stay here again.

N/A Dirty linen and towels, rude staff , no privacy , no housekeeping, trouble with Internet, no working phone

I felt unsafe during the stay because there people banging the door next door. I didn’t rven stay on my last nite.

Disgusting Disconcerting Disrespectful

Bad

We didn't like anything It was the worst experience EVER. Is not a safe place to stay, we didn't like the fact that next door to our room there was prostitution going on, next door there was slamming the door in the middle of night, and selling drugs and crystal meth and other horrible stuff

Zero maintenance. Cigarette smell in a non-smoking room. Terrible

If your here for work it's fine

the appearance was sketchy, very dirty and questionable people posted outside the back building where our room was. The cars parked back there looked like they had parked there for quite some time. We paid about 2K to stay there for 2 wks. Room was dirty.

Nice hotel for what it is. Rooms are clean but the property is located in a not so good area. It’s close to the freeway so it’s super accessible

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Bad

Very poor

n No

Perfec for short trips

Great night there.

Good

The room smelled completely like cigarettes despite saying non smoking room. The carpets were very dirty and the walls looked like they had mold in them. I had to spray febreeze in the room to make it manageable to spend the night there.

My dog n i been having the most amazing time in here hustle free, she feels welcome and happy and im happy Dog Dad if she’s happy.