Appellation Healdsburg

The only reason I didn’t give 4starts was we had to wait almost 3 hours to get into our room, and I was traveling with my 87 yr old mom and she was very tired after a long travel day. I guess they were short staffed that weekend. But other than that I would def go back, it’s peaceful yet close enough to downtown healdsburg. Great restaurant and rooftop bar. Great get away

The overall facility was woefully understaffed. The host went missing multiple times when entering, 3 phone calls (to front desk, room service and housekeeping) all rang with no answer, a missing bartender at the main restaurant delayed drinks, cleanliness of outdoor areas was lacking around firepits and pool areas with dirty dishes left overnight, having to move stacks of dirty dishes ourselves to sit down at the Beeline restaurant, a cold "hot tub" they admitted has been broken for awhile, and staff that would appear and then ghost fairly often. When we did connect with staff, they were genuine and helpful within the limits they had. The hotel room quality was also a disappointment. Fixtures and finishes were nice at first glance. However the walls were thin so you constantly heard neighbors and children, shower pressure and temperature fluctuated constantly, shower doors were installed incorrectly so water leaked onto floor, and we couldn't use the patio due to traffic noise from the nearby road and constant kid noise. The best run area was the main restaurant - good service, food, drink and ambience.

Went in with excitement to experience Travel & Leisures Best Luxury Resort in CA. From check-in to check-out the experience was 3 star or just OK. As a Marriott Ambassador Elite, I have low expectations for hotel and resort stays so this one was a real opportunity to WOW. Upon arrival the room was not ready (3:30p) which is because check-in was 4p (understandable). At 4p room not ready. After checking with the desk three more times, received keys well after 4:30p. Resort did comp drinks while waiting. Dinner and breakfast were ok. Certainly not French Laundry quality or best in the valley. Housekeeping came to clean the room at 6p which seemed late as we were getting ready for dinner. All in all, nice people, lovely property, and good room amenities. Failed Luxury Hotel experience execution for the price. Will not return or recommend to others.

Amazing view, very comfortable bed, very spacious

Magi

Nice property even if I got a room in the main building and was hoping to have one on the little houses a bit far away from the bars and crowds. My experience ended up being ruined because of a super noisy party that lasted until Midnight and I could not sleep at all. I spent all this money to have a relaxing weekend in a nice setting and it ruined it for me. Called to ask to bring down the volume but didn't work. If you want peace in wine country, I don't recommend. If you want to party hard, probably the right place for you.

The property is beautiful! Multiple restaurants and bars and pools. Great rooms with super comfy beds and the staff are all super friendly! We had booked for one night but ended up staying more and making it the hub for the vacation

My only real disappointment was the food. For a hotel that promotes a farm-to-table experience, the menu was surprisingly limited, and the dishes neither looked nor tasted as fresh as we expected.

We travel often. This hotel, facilities, staff, and proximity to everything we had planned was perfect! Without a doubt a beautiful hotel with very attentive staff. We will only be staying here on future trips. We went on a couples trip but this location would be great for large parties also.

The staff was so friendly, the food at breakfast and at room service was really delicious, and they were so friendly to my sweet little dog. I would love to go back there!

Beautifully decorated room with a wonderful balcony, comfortable bed, great shower, and very clean. Quiet, calm resort with convent restaurants on property.

Excellent

The hotel is new and the staff were super nice and helpful. Breakfast french toast was great. Grounds are nicely kept, though just back up against a hillside. My primary issues were the following: 1) room was quite small and dark, and our end unit abutted a berm and a parking lot; And, the hotel is part of a larger complex of condos alongside the main road -- not exactly a special and wonderful location like the Montage next door (which is almost twice the price). 2) egregiously high $60/day "resort fee" for absolutely zero value -- we were only there for 2 nights and didn't even use the pool, gym, etc. And these amenities are part of why you visit in the first place! Not to pay $400 and then another $60 in fees just so they can list the "lead pricing" when booking. When you pay that high a resort fee you damn well better get amazing value in return. 3) Door are not weighted properly and slam loudly when closing, waking you up at night when other rooms nearby enter or leave; 4) hotel staff seemed unable to deal with a gift certificate we had with them, and didn't incorporate it properly either when I made the booking or when checking in -- so ultimately my card was still charged the full amount, which they then are needing to unwind. Very nice about, no complaints about the staff at all, just seems like the hotel doesn't have all their systems in place, and the resort fee and poor value mean we won't be returning.

After that, everything was smooth sailing. The property is beautiful, the location is great, and the restaurant was very good. We really appreciated how quickly the staff handled the problem and made the rest of our stay much more enjoyable.

We brought our dog and they gave us dog bowls, poop bags, treats, and even asked if we needed a dog bed. Our dog loved his stay too! The hotel greeting is amazing. They greet you with a bite from the chef and offer a complementary glass of wine. The staff also offered local recommendations and were kind. We booked a dinner with the restaurant and the food was good but the attention to detail was off - had to send a steak back which took long and we couldn’t enjoy our meal together as a couple.

Beautiful get away!! The spa is small but the facial was superb! The pools are really nice. Food was great. Very clean!!

Excellent stay. We were there for a night, enjoyed the breakfast and gym. It would be great if they had Peloton bike. Beautiful property

Phenomenal hotel. Beautiful rooms and grounds. Friendly staff. Would absolutely stay here again!

The rooms and amenities are beautiful. Really have to give the site architect and designers credit, they did a phenomenal job. Really relaxing. They supply a town car to get downtown. Two pools, neither of which were loud or overcrowded. The property is worth a visit The hotel is new and very much still working out things. Not sure if management is also new, but it seems like they are lacking. First, the check in experience is uncomfortable. It’s like they designed a restaurant and then forgot they need a front desk for the hotel. It’s cramped, looks makeshift, and you feel bad for the staff and how they have to hunch over these little lap tops. When I checked out I asked if it was an intentional setup and they said yes, and that it’s meant to feel like you’re “walking into a kitchen” - well yeah. It does. But that’s not what you want when you’re checking into a hotel. Second, cleaning staff really dropping the ball. One of our rooms had a dirty bathrobe left in it from the past guest and then when we returned from dinner we found a cleaning cloth and used glove. Third, for a place that’s supposed to be “food forward,” the food leaves much to be desired. Couldn’t even get my breakfast bacon right, it was so over cooked it was inedible. Tasted like it was cooked to be turned into a crumble and it was definitely not cooked to order because there wasn’t enough time that passed between me placing my order and my food getting delivered for bacon to have gotten that overcooked. The other items we had were also mediocre to the point we canceled our dinner reservation and chose to eat downtown. Our last night there were two weddings on site, one quaint (20 people?) and another huge one. The restaurant only had one bartender for the small wedding and the rest of the wedding and it took like 20 minutes to get a glass of wine.

Absolutely fantastic property!