Montage Healdsburg

nice location, solid rooms, good food, friendly staff. i stayed here 3 times in the last couple of months. location is great, rooms are solid, service is at times slow but food is great once it arrives! front desk and billing are very undertrained. we've been charged 3x of what is on the bill, guest for who we were paying got charged to their cards instead of mine. we're 10 days, multiple in person visits to the lobby, many emails and phone calls. it somehow seems more complex to them than nasa moon mission. i live almost full time in 5 star hotels for the last 5 years and i've never encountered such a mess.

Everything was amazing!!!!!!! Everything, location, food, rooms, staff!!!!! Gorgeous property!! Nothing

My daughters and I spent three glorious nights having incredible spa treatments and marvelous food. The only downside was the extremely uncomfortable bed.

Nice location

This hotel was amazing. Like a cabin in the woods. Beautiful property, room, and location. Exceptional service.

It was beautiful and room was very nice. The weight staff in the bar and restaurant were not attentive and friendly. Service at the New Year’s Eve dinner was very poor. The person that recommended our wine was very rude.

Fabulous staff

The room was spotless, and the staff was fantastic.

Beautiful property, beautiful location, beautiful suite. Check in staff very helpful. Breakfast good on day one, NOT so good on day two. The coffee was terrible and not consistently hot. Small issue but needs improvement.

yes very

Yes

Clean room, kind and helpful staff. Nice ambiance in vineyard.

The setting is gorgeous but the hotel is lacking in many respects. Hazel Hill the restaurant was expensive with marginal food. Our room had very thin walls and we could hear our neighbors. The towels were thin and not plush. Spin classes were $50. Parking was required to be valet at $45 per day. The fire pits in the rooms were lovely. For the price however, I would stay elsewhere.

Everything was amazing. Hands down the best customer service we have ever had.

Overall, the property was beautiful. However, we had an issue with black beetles in our restroom. I notified the front desk after killing three of them myself and all they did was spray a menthol cleaning agent around the tub. In the morning, I woke up to five or six of them under the bathmat. This ruined room as I am deadly terrified of bugs. At checkout, I did let them know about this and they comped my parking which I feel was an understatement considering what an inconvenience it was to smash black bugs all night. Sad to say that I was not very comfortable.

Absolutely stunning!!!

We celebrated our 30th wedding anniversary and stayed at Montage Healdsburg, a very nice property for sure!! Staff was welcoming and very courteous. My wife & I enjoyed our stay and highly recommend!!

Got no assistance with 2 large heavy suitcases upon arrival to the resort in my rental car. Was ignored and then asked to move my suitcases out of the way so the wedding guests could get by. Requested rides from our room to the front of the resort and it never came after waiting 20 minutes

Property itself is fantastic, especially the pool and rooms. However, the restaurant is….really not good. We’ve been to this property twice and we disappointed both times in the restaurant. Someone in our party ordered something for dinner that had a very bad, chemical-y taste. Such a shame, as a good restaurant would elevate this to one of the best places to stay in wine country.

The resort has great amenities, including free use of e-bikes (2 hrs each day, then you pay $30/bike/hr beyond that). The gentleman who loaned us the bikes was very helpful and directed us to a lovely ride up Dry Creek, this was a highlight of our trip. We also had the opportunity to dine at Hazel Hill, which was very good. The views of the property from the patio at the restaurant are lovely. Literally the only issue we encountered was pretty consistent long waits at valet to grab our car, despite requesting via text in advance. The team was always super friendly and apologetic, but something seems like it's not quite humming with their process. The property is also a haven for wildlife, with birds, foxes, owls, deer and turkeys (heard them every morning) wandering around. We even had a baby deer literally lounging next to our window every day! We had a magical trip and would highly recommend the Montage!