Home2 Suites by Hilton Hilton Head

Was very noisy, on floor above and hallway.

Staff always friendly and helpful. Clean and convenient!

Cleanliness

Great customer service

The bed was comfortable and the room was clean but the hallway smelled like sewage. It definitely was not worth $350 a night.

Our room was clean. Liked the fact that it was a Studio. Breakfasts were great. Love that there were towels at the pool. Front desk stuff very friendly. Housekeeping always willing to help. Loved the free apples and bottled water at the front desk. Able to keep the room comfortable despite very humid heat.

This is a great place to stay. It is very clean and conveniently located.The staff is friendly and the rooms are spacious. I would highly recommend.

That the staff let us use the kitchen when they falsely advertise that the grill was open for use at that exact moment when in fact they failed the fire exam because they didn't have an emergency stop button for the gas/propane The pool is uncomfortable considering that people can sit in their room windows and watch you. Also the pool PH balance was horrid and made us not get in it. I don't understand why the laundry room is in the gym where once again someone can sit and watch you! The green separation curtain fell on me while I slept and caused my leg to go out I informed management that nothing was done regarding the curtain or my injury I left shortly after that event. The management then tried to charge me an extra $150 for a "deep cleaning" when in fact we've been there for a month and there was no damage done to the room on our side as guests. Yeah okay it was dismissed although I enjoyed most of the staff if the management is molded it will soon spread to the rest!

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Rooms smelled. Floors were nasty. I have to buy slippers to keep my feet off the carpet

Breakfast was amazing and the staff are friendly

Terrible

**Subject: Formal Complaint regarding room maintenance and staff response - Jul 3 Room 420 Dear Management, I am writing to express my strong dissatisfaction regarding my stay at your hotel on July 3th. Immediately upon checking into my room, I encountered a loud, persistent alarm sounding from a device located above the bedroom fire alarm. I contacted the front desk twice to request assistance, but after waiting for over two hours with no action taken, I went down to the desk in person. I was shocked to be told that a maintenance staff member had allegedly visited my room and left because there was no response, and that there was "nothing they could do." This occurred around 9:30 PM on a holiday night. I was at the room the entire time, and no one knocked or attempted to contact me. As a result, I was forced to endure the loud, repetitive noise throughout the entire night, which caused significant distress and prevented me from sleeping. The noise only stopped on its own early the next morning. This experience was completely unacceptable. I expect a high level of service and a functional, comfortable room, but this stay failed to meet even the most basic standards. Given the circumstances and the lack of proper assistance from your staff during the night, I request an appropriate resolution, such as a partial refund for the night. I look forward to your prompt response regarding this matt

Good location. Room was spacious and clean. Breakfast was good. Carpet in the room had some smell. Pool is small.

The staff were so helpful and nice! The breakfast was great, and the room was comfortable and we took full advantage of the kitchenette. We loved the pool, especially during a very hot week when we were there. (It was shady most of the afternoon and the water felt perfect!) Several HHI beaches were within 10 minutes of the hotel. Shelter cove was next door. Great location, clean and pretty property. We would stay again if ever back on HHI.

Clean rooms and a great breakfast

Beautiful rooms, very spacious

The staff was very friendly. The breakfast was delicious. The pool was nice and even on the day that it was closed we were able to use another hotel’s pool! Outstanding stay!!!

Everything was good except the shower pressure was horrible and the shower kept turning on and off while in the middle of a shower!

the location near the beach is really good We check in to the room at around 3:30 that afternoon the front desk staff gave us the room key, we went into our room to settle down after we were there for about 6 hrs, another family walked into our room with there kids this was about 9:30 pm according to the front desk we were in the wrong room but this is the room and key they gave us at check-in, so how could we be in the wrong room, and Please clean your carpets in the hotel and the rooms or remove them altogether, and fix the water pressure.