Comfort Inn Hoffman Estates - Schaumburg

Very clean comfortable room with a great breakfast in the morning

It was nice

Clean room staff very friendly, hot breakfast air-conditioning excellent

On our floor 2nd level it smelled unpleasant. The ice machine wasn’t working on the first and second floor and you had to go to 3rd floor. Would not stay there again.

Location Dark lobby, needs updating, staff was not welcoming, poor exterior door security

Bed comfortable One Staff member was rude Funny smell in our room No staff available when we wanted to check out Breakfast the second day was put out late

Good value

The staff were friendly and a warm welcome . The rooms were extremely clean and comfortable. It was quiet and relaxing . The provided breakfast was good . Warm eggs and sausage and other tasty items . The checkout was just a smooth . Highly recommended to any travel looking for a nice stay Clean and run orderly .. no hiccups . Carts for moving luggage was accessible

I do not expect a five star Breakfast as it is not a luxury hotel but the waffles were the only edible thing, in my opinion. The rooms were fine, but the ceiling were squishy. Staff was fine. There was also a $150 incidental fee at the time of check in i was not aware of. The photos and the higher reviews made this place seem like a worthwhile stay. Unfortunately, I was not impressed.

Needed a place to stay one night and found this hotel which was close to a variety of restaurants and close to highway we were on. We actually arrived early and our room was not ready. They accommodated us by moving our reservation to another room which was ready and we waited maybe 10 minutes. Very friendly person at check in or front desk. Clean and had a warm breakfast with scrambled eggs, waffles, etc. would stay again if in the area.

Keys kept deactivating (every day) despite my keeping them apart from anything potentially magnetic, phone, wallet etc). Breakfast selection was poor and a hand written note on the wall told me I couldn't take it to my room to eat. Everything paper and plastic. Just generally, blah. Won't go back.

Great location, a dated facility with limited services. Ice machine was broken, no service to change out sheets or take out trash. Parking is limited in the front and desiel trucks tend take the backside of the lot, can hear occupants when walking by their doors but not when you’re in their room, but location just off the freeway with a lot of great restaurants located nearby

The room was more excellent for an older hotel. The only thing that was a negative was on the first night the second floor hallway had an odor that made you think someone was smoking something. However each night, the small food less pungent. Also, the second floor ice machine was not working. Outside of those issues it was a very nice start.

Good

It was ok

Location Tried to change my credit card on file several times and was told different things by multiple staff. Did not get this resolved. Wifi kicked you out early the morning of checkout making it difficult to navigate GPS or looking up our next location

Convenient location with a pleasant, helpful staff. We attend events at NOW Arena and this hotel is our go-to for a reliable, comfortable stay.

I didn’t. It smelled like cigarettes smoke in the hallway and in the room so I couldn’t stay because of my asthma. The front desk guy told me that “that’s not true, there’s no smoke”. He was really rude and I guess didn’t believe me or my asthma so we left immediately and did not actually stay…

Rude manager

Staff always helpful and wonderful. The rooms are always clean.