MainStay Suites Chicago Hoffman Estates

Clean everything

Best rooms I’ve seen period

The next morning I was awakened to them banging on my door because they had to test fire alarms. The initial man who knocked was quite rude. Though there was a full kitchenette, it was not very accommodating. The microwave didn't work at all, there were only 2 forks and 1 giant spoon, no pots or pans. And everything in the room was loud-the ac, the fridge, etc. Overall, it was pretty run down. The saving grace were the kind front desk workers who seemed worked off their feet. Can't recommend, sadly.

Everything

Need to complete the maintenance before allocating rooms, three times the ac repair people came & left dirt & housekeeping doesn't clean it immediately

It was a good stay, the fact that it had a kitchenette was amazing, we could make our own meals. There is no direct public transport and it's a bit away from things like restaurants, pharmacies, groceries, etc. They offer coffee and tea in the mornings and there is no housekeeping if your stay is shorter than 7 days. Other than that, we are happy with our stay!

The door doesnt lock and no maintenance to fix it. We were refunded because there s no other room .

My only complaint is thr wifi. Needs work

Clean,quite and very spacious Everything was nice

Need morning breakfast. When we booked in the website says morning breakfast and house keeping should change towels and bedsheets at least once in two days. Thanks

Property upgrade is well underway and it is now worthy of a great review. Staff are proud of their workplace. My room was newly renovated clean and very comfortable. Would definitely stay here again.

The hotel website as well as my account looking up hotels on Expedia indicated Free Breakfast . There is no breakfast area nor any amenities to buy breakfast. Just coffee at entrance..This is 100% false advertising to get people like me to book their stay with them. This was a business trip and I have NO TIME to go sit at a restaurant off site. Expect compensation

The hotel looks nice after an apparent remodelling, but the room had a full size bed rather than a queen. I mentioned this while checking out, and five or six staff members at the front desk all claimed they had no full beds, which was clearly untrue. More significantly, the mattress was very springy and flattened in the center and should be replaced. They also had it located against a wall, which I've never seen in a hotel room before. The bed should be centered on the wall with the end table by the wall, which should have occurred to them during the remodel so the headboard could be changed or the light fixture relocated higher.

Newly renovated, well staffed. Good place.

The room was clean and the bed was comfortable. They are in the process of remodeling. The lobby entrance needs to be updated.

Everything was fine!

Convenient location. Private setting. Unfortunately, under construction at the time of our stay. The doors were left wide open to allow access for the workers—our guess. But, we did encounter two “odd” persons seemingly walking around.

The room was more or less okay, although some things just didn't work, but the entire building feels like it's only halfway finished. Lots of work being done, the common area is filled with boxes of things, and one other resident referred to the elevator as "ghetto" as the floor isn't done and there's a tarp or something hanging over the walls. The staff seemed alright though, probably just trying to manage as best they can, not superb but I've definitely had worse. Just know that this is a hotel that very much feels like it's still under construction or heavy renovation.

Clean and comfortable room. Kitchen was well equipped. Friendly staff. Nice location. Hotel is going through some renovations but will be very nice when complete.

The environment is quite and the room is clean. Nothing