Hampton Inn & Suites Chicago/Hoffman Estates

Close to NOW arena

The breakfast was replenished at right time and after several reminders the food did not come

The property location The room smelled very bad like the plumbing was bad. The room provided was not as requested in the initial booking. Breakfast was extremely crowded with people that we had to go eat breakfast somewhere else.

we had a wrongly allocated room. we were allocated a room for 2 kids and 2 adults with a king room, no pullout sofa or rollout bed. Between the hotel manager and hotels.com this was totally messed up. The hotel manager refused to change the room type unless I paid 100$ more than what was par for room with 2 queen beds for room in that vicinity with better amenities. Only one towel in the bathroom, tiny trash cans in the room, ice machines non functional on many floors.

1. Why are handicapped accessible rooms the farthest away from the front desk and elevator? 2. The grab bar in the shower was not attached at the bottom so you could not hold onto it without possibly ripping it off the wall. 3. TV channel selection was rather limited.

Tracey the receptionist was very helpful and provided great service!

Everything was great! Breakfast was pretty bland.

Everyone was courteous and the room was clean. The beds were comfortable as well. Not much or anything

The rooms were very clean and the breakfast was amazing! Such helpful staff as well.

Good location Multilple Ice machines were not working during the stay

the room is clean. good.

It was in the location that we needed. The price was so so, The bed was has hard as a rock!

Good

Muy limpio todo nuevo excelente

Went to take a shower and handle broke off…standing there with nothing. Had to take a sponge bath get dressed for dinner, repack my bags and move to a different room. And the ice machine on my floor did not work and had to go down a floor for ice. Most of the time nobody at the front desk.

Room clean ,breakfast was good , can hear noise from hallway

One of the best pet friendly hotels!

Good common space to hang out. Loud kids above us weren’t dealt with. We and several others made noise complaints. Staff told them repeatedly to quiet down but it continued all night. Disappointed that we had to endure a poor nights sleep because staff wouldn’t kick them out.

I loved the breakfast. Room was clean. TV tough for my old brain to work - remote too new and fancy. Finally figured it out. Didn’t realize pets were allowed until after we checked in. Noisy dog across the hall. And despite requesting a room on a higher floor away from elevator for less noise, we were put on the first floor end of hallway right next to pool, so being woken up by screaming kids at midnight and 1 am wasn’t pleasant. Miguel was wonderful / maintenance and kitchen person on Sunday

It's a super clean, the rooms are very confortable, the housekeeping is excellent, and the front desk service is very good .