Ala Moana Hotel by LSI Resorts

i like the restaurant in the very top floor.

Bathroom sink is croged．cofee cream is so old like plastic. AC can not chenge tempreature.Cockroach in the room

Room is not clean.

No clean

Would stay here again

Com. I was very disapponted.

The listing also mentioned a $100 per night deposit, which made it seem like the higher total included a refundable deposit. I even contacted the hotel operator beforehand and was told that deposit policy actually applies only to their Las Vegas property. When I contacted Expedia support, the representative reassured me that the deposit would be refunded after checkout. After booking, I later learned that the deposit is actually paid at the property, meaning the large total on Expedia was mostly made up of taxes and service fees rather than the deposit described in the listing. This created a lot of confusion and made the pricing feel misleading. To be fair, the location of the hotel is very good, especially if you want to be near Ala Moana Center and not directly in the busiest part of Waikiki. The room itself was simple but acceptable for a short stay. Overall, my experience would have been much better if the pricing and deposit information were clearly explained upfront. Travelers should pay close attention to the total price and fees before booking.

Privately owned unit. No housekeeping but we didn’t need it anyway. We brought a couple trash bags and there was plenty of towels available. Ala Moana shopping mall 5 min walking distance and had so many places to eat. So So So Happy with everything. Mahalo 🌺🌴❤️🌺🌴❤️

It was amazing everything.

Great location

Had a wonderful stay. Would stay again.

Room not part of hotel, Checked in @ 4pm, room had not been cleaned prior to guests before me. No towels, no service, no help, was in town for business and greatly impacted my trip.

Yeah we were 20 minutes if there before 3:00 and they made us wait 20 minutes to check in the room was in an alley were some crazy lady screamed every other night and woke us up the garbage truck was banging at 5:00 in the morning do not book a room here...

AC Thermostat didn't work and the toilet kept running so we couldn't sleep. This room (1310) shouldn't be rented. How do we request a refund?

Flew in for a day to attend a funeral of a friend. Ala Moana hotel has 2 sections, the hotel rooms & the Airbnb (privately owned rooms). I stayed in the Airbnb privately owned rooms. Used valet to park my rental & the staff was super nice & friendly. It was centralized & super close to the mall. Convenient to walk over to the mall & grab a bite & shop a bit. Ala Moana beach park is of walking distance but don’t lug too much stuff with you. It’s good to have a good walking exercise there. Front desk staff was friendly & nice. The bathroom in the unit is a little dated & needs to be updated & changed. This is my 2nd time staying here in the Airbnb rooms & I’m satisfied with it especially if it’s a quick trip.

Beautifully decorated room. Clean. Comfortable bed. Perfect area. Love staying here every time we visit Oahu.

HOWEVER be aware when booking, a portion of the Hotel (Kona Tower) is managed by LSI resorts. And these rooms are marketed at a lower price for a reason. There were many issues with our room; bulb was out in the bathroom, tub was clogged so it did not drain quickly, microwave had a few cracks inside (safety issue), fire alarm was constantly beeping and the pull-out sofa bed was stained. All complaints must be thru the management company and NOT with the Hotel front desk services. The company is not available 24hrs, in-fact is not even on Hawaii time. If a complaint is made, it will take 1-2 days for a response to have someone take a look at the issues then must schedule another visit to address the issues. Needless to say, we checked out early and will be sure our next visit is definitely NOT with LSI resorts.

Let me qualify this rating. When I booked "Ala Moana Hotel by LSI Resorts", I thought I was booking a room at Ala Moana (parent company LSI Resort). It was actually the opposite, this room is not part of Ala Moana Hotel, it is owned (AirBNB like) by LSI. Meaning maintenance and servicing is not done by Ala Moana, basically NO maintenance or service. Seven days in beautiful, hot and humid Honolulu, you can imagine the room, sheets and towel conditions; add to broken bathroom fixtures. The Ala Moana tried to help, front desk called a number on file for LSI, which connected me to a rude person who says he did maintenance, once I mentioned what's broken he basically hung up. Five Stars to Ala Moana staff for helping (soap and coffee, not towels since they were different). Next time I'll book directly, Hotels.com showed no difference in the listings, which was misleading. I feel most sorry for the housekeeper who cleaned up after us - so sorry.

Room was old but well maintained

You can walk through the mall