Queen Kapiolani Hotel

Location close to local activities. Rooms very neat and clean..decor on mid century Hawaii style. Charming. It was a very nice stay. Breezy balcony , Noisy from Kapahulu side from street. To be expected on main street. Over all very nice for a staycation.

We had the double queen with city view. If you stepped outside the balcony you could see the ocean sunset. The rooms seem to have thin walls, as we could hear other guests quite well. Got kind of loud on the 17th floor. Cleaning staff kept the room very clean. Towels could use upgrading. Check in and out staff were pleasant to work with and we were able to check in early. House keeping was also pleasant. Hotel is a block away from the beach and shopping. Also rate across the street from the zoo. Great location at an affordable rate. The lobby, needs to upgrade the couches. They seem a bit used. A lot of potential to make the lobby really welcoming. Parking, yeah, only negative I have about the entire stay. The cost is 60$ per day, ouch. The parking across the street is about 10$ for the day. Really enjoyed the stay would give the stay a 8/10.

The pool was a letdown and colder than mine.

Perfect location to everything in the city and the view was amazing!!

Great customer services and rooms were very clean.

Love this hotel and how nice everything was. I would definitely book again!

It was nice for our trip clean

The hotel and property itself was very nice. We booked the smallest room possible and it needed updating for sure.

Based off of the photos on the app, I chose my room because it said Ocean view. I spend $1300 for this room when I got there and went to the balcony. All I seen was a big rock and you had to look through the bushes in order to actually see the ocean, which was just a snippet of the ocean when I walked in the room, I was very disappointed. It was something more of a motel six there was no coffee maker. There was no closet door. There were just some shelves that was a small rack to hang your clothes, which everything was just out in the open and it made the room look very junkie the bathroom soap dispensers, and the body wash. I was afraid to use it because anyone could have access to them because the top was so easy to open. There was no the core about the bathroom at all. It was plain white and very dry looking overall, the whole room was old. It looked like something from the 1980s if you’re spending this much money for a room I expect to have some type of color some type of decor a coffee maker, but that was a hot. I guess water tea, kettle or something, but there was no tea. There was no coffee there was no cups. I called downstairs and spoke to the MOD on duty. Explain to her how I felt about my view and I was very upset about spending $1300. She offered to credit me back $250 for I believe housekeeping fee or resort fee or something like that. That was nice of her, but if you’re looking for an ocean view, . I was there for four nights. Unsatisfied.

Although a little older, the rooms were comfortable and clean. The only downside was the street noise. We were on the 19th floor and could easily hear the traffic from the street, if we were on the balcony, we could hear conversations from other balconies/the pool. Staff was incredibly friendly, helpful and respectful. Would definitely stay again!

Clean but not enough parking

Unfortunately my father was diagnosed with terminal cancer 1 month before my scheduled stay. Expedia were amazing and allowed me to proceed with a refund due to the terrible circumstances and wrote on my behalf to ask this hotel if they would permit a refund or allow me to reschedule my stay. They said NO! I lost £1500. I could have gone back within 12 months as American Airlines allowed me to reschedule but this lot saw an opportunity to capitalise. Thanks for nothing!

The property was in close proximity to many shops, restaurants, and a 2-minute walk from beautiful Waikiki beach. The restaurants located inside the Queen Kapiolani were absolutely amazing. The staff was top-notch!!

Perfect for area. Close to everything and food on property.

Great

Great location to beach and good restaurants

The staff is amazing here! Very close to the ocean and zoo!

Views

From check in the staff was horrible. Rude and not welcoming at all. We did have an issue with how Expedia split our two rooms and in stead of being helpful or understanding they were so rude and jumped down our throats when we were just trying to understand the issue. We got that resolved and were hoping the rest of the stay would be great and it just wasn’t. No staff was nice in the hotel at all. The cafe staff was horrible and front office staff and bellhop staff were rude and very inattentive. The rooms were nothing special. Bathroom felt dirty, the drains always were clogged the whole time in the showers. One of the worst places we have stayed. Wish it was different cause we spent 9 days there.

Great