Romer House Waikiki

Stayed here for a long weekend family trip to move my daughter into her college apartment. Hotel staff was friendly, helpful and accommodating. Downstairs bar and restaurant were convenient and good quality. Location was ideal, close to shops, restaurants and bars. Two block walk to the beach and the main Waikiki strip, or you can cut through the international market place. We loved our stay. We had a hurricane during our stay and the staff handled everything really well. Would definitely stay again! Average pricing compared to others in Waikiki.

I loved everything the vibe that place gave was very peaceful. The room was very clean and the bathroom was beautiful. Nothing

Location The hotel is completely overwhelmed and operating far beyond its capacity. At breakfast, a few understaffed servers work incredibly hard, but it is not enough to prevent long lines and extensive wait times. The reception desk suffers from the same issue, with agonizingly long queues to check in or get assistance. We booked an upgraded room, but the exhaust fan made an unbearable amount of noise—it literally felt like sleeping in a factory NOT a relaxed vacation. After repeated complaints, maintenance disconnected the power a day later. However, the wind kept spinning the loose fan blades, creating a constant banging noise reminiscent of a construction site. Because of the lack of ventilation, the wet towels developed a foul, musty smell. The room itself makes noise constantly, and the balcony was very dirty. Amenities are severely lacking: you get a kettle but no tea or coffee, and a pen but no paper. To make matters worse, the Chromecast on the TV did not work at all, despite maintenance trying to fix it. Finally, housekeeping was scheduled for every two days, but due to a staff shortage, our room wasn't cleaned until the fourth day.

We liked it was close to the beach and marketplace

Location. This was a total nightmare and definitely not worth the money. The room was very dirty when we checked in. We literally had to go down to reception to ask them to move us to the different room . On top of that, we found cockroaches in our room! Moreover we are two healthy, able-bodied adults, but they placed us in an accessible/disabled room for some reason, however wa paid for normal room with normal shower. The towels had actual holes in them, and the replacement ones smelled so heavily of bleach it was nauseating. They claim to provide beach loungers, but in reality, you have to walk 15 minutes and carry cheap beach chairs yourself. They took a crazy $700 deposit ($100/day). We still haven't received it back. On checkout, they said breakfast would be taken from the deposit, but instead, they randomly charged another $400 from my card! I still have no idea what that charge was for. The room safe kept locking us out, so we had to call maintenance all the time. The bathroom power socket didn't work at all. And on our last day, the electronic door lock battery died, so we couldn't even get into our room. Save your money and stay somewhere else. This place is dirty, broken, and feels like a total scam with their charges.

Lig

Great location, next to many restaurants. The front desk staff was really friendly and helpful to give us customized travel suggestions given our tight timeline. We purchased the breakfast package with the hotel booking and it was pretty good! The valet parking staff was also very responsive and helpful! The parking is expensive but understandable.

Great location and staff all had a smile to greet you and make you feel comfortable. Location and staff who wanted to make the stay more memorable.

Exceptional

Bathroom was clean. The room service was every other day so 2 rolls of toilet paper weren’t enough for 4 people in 2 days .

Exceptional

Exceptional

Close to the stores Close to the beach

Clean room

Location was fabulous and the staff were all friendly and helpful Rooms were very small with very little storage, pool also smaller than anticipated

The room had a terrible smell since the moment we arrived. We had to go to target to buy carpet deodorizer, room air freshener and cleaning products for the bathroom. The shower walls had residue on them that looked to be dark droplets of something the floor in the bathroom was greasy, and the smell I can’t say enough of it. The cooler in the room wasn’t enough for the size as it was never to a comfortable enough temperature. The carpet had stains all throughout and looked like it hadn’t been vacuumed before we arrived. I choose this particular hotel being that it had great reviews, unfortunately for me it did not hit the mark.

Good

Location, comfortable beds, clean Wished there was daily housekeeping and replenishment of towels. Also, gym is at a different hotel, but still happy there was the option.

Clean spacious room and close to everything!

Good location Has a pool Access to offsite gym Free use of sun lounger/snorkelling kit for beach from a sister hotel Basic breakfast Small pool Gym located off site at a sister hotel Too costly for what’s on offer