The Royal Hawaiian, a Luxury Collection Resort, Waikiki

This Hotel (which I have stayed at many times and recommended many times) has fallen from a pre covid 5 star luxury hotel with impeccable service and amenities, to a very expensive 3 star hotel with NO Room Service, cheap pool furniture, dirty bathrooms, Worn and torn carpets and small trash/clutter all about. Historically for the last 100 years it has competed with the nearby Hale Kalani hotel for elegance and service…It now appears to have lost its will to compete or even care. It is nothing close to the 5 star service, cleanliness, and elegance of the Hale Kalani. Everything that made The Pink Palace what it once was is now dead! Thank you Marriot for taking over and driving this iconic hotel right into the ground. Great Job destroying a legacy!

Valet was a time saver. So convenient. We didnt have to walk from long distance in the humidity. 😅

The pink colour is beautiful and the location is amazing. Lots of big Banyan Trees The rooms were quite standard and don’t reflect the price

beautiful hotel and all of the employees are very friendly. pool is very small and parents tend not to watch their kids so it won’t be very relaxing. beach access is wonderful and plenty of shopping + restaurants within a half mile. service at mai tai bar can be very slow, but they tend to be quite busy.

My husband and I had the best experience at Royal Hawaiian. Everybody was very kind and sweet and helpful. They were an awesome staff.

-great location, right on the beach -we had a beachfront room, with awesome views -staff is very nice and mostly helpful (more on that later) -GREAT Mai Tai bar. Arguably the best beach bar in Waikiki – and great bartending staff -Great malasadas at the lobby snack bar Now the negatives -Pool is small, and during the day was quite full; there is a second pool, shared with the Sheraton next door, and only accessible from the outside; also very crowded and no lounge chairs available if you don’t get there early -The hotel is dated -Right now they are going through renovations (much needed) but no where could I find this mentioned – a lot of noise during the weekday -AC was barely working in our room – asked for it to be fixed, but still not working. Asked to be moved and they said they had nothing for us. Finally, Michael, the customer Service Manager stepped in, after three nights, got us into a new room with working AC. -There is a very customer unfriendly beach chair reservation process. Could not find anywhere on the web site or otherwise for instructions. Mostly had to wait ½ hour or more to reserve only to find out on the last day that reservations could be made online 48 hours in advance – but no one told us about this! -Sparsely furnished room, and what furniture that was there seemed about as old as the hotel Overall this hotel has seen better days

2. We had the impression that the hotel doesn't restrict the access to the property: we saw that people from the street and other hotels are coming freely to the hotel's restaurants or to the hotel's beach. So, It was super crowded everywhere. Unexpectedly crowded! 3. One day I came to the beach like at 10:30 am and there were no sun chairs and umbrellas available for rent. I was told that I have to come at 6:30 am to get something. Well, when I'm on my vacations, surprisingly, I don't want to participate in a race for the sun chairs especially taking into account how much the hotel cost. Overall, the hotel is not bad, but you will not relax there. And, IMHO, it doesn't cost the money they ask.

Gorgeous hotel. Awesome central location. Awesome beach access. Great pools.

Great beach

It was our 5th time,we love the place!!!

The place is perfect. Nothing to plan ahead for.

*We stayed 7 nights in the Historic Wing and loved it! We were shocked by how up-to-date and clean everything was. This 100-Year-Old hotel has been kept up to-a-tee. Not a crack in the wall, not a squeaky faucet, not a drippy tub. Not a cobweb or a bug. Absolutely immaculate. We read reviews about the historic wing being loud and uninsulated. This was not our experience at all. Yes, if a kid is running down the hall, you will hear it. This happened once, and it was the only noise we heard. *Staff was remarkable. The staff is truly kind, pleasant, and proud of this establishment. The history and personal stories are aplenty. And every question, every concern is addressed quickly and fully. * The grounds are amazing. We spent a lot of our time at the hotel and on it's grounds. The beach, the pool, the shops, the luau, the valet parking, the restaurants. All top rate. We give five stars, and would give more if available. Hoping to stay there against someday.

Fabulous hotel & perfect location.

The location was perfect. Everyone on staff was super nice. Property was beautiful and had everything you needed.

location. pool chairs were always taken. no afternoon turn down service. room was not cleaned up to standard.

Overall, we had a wonderful stay at The Royal Hawaiian. The location is unbeatable, with easy access to Waikiki Beach, great shopping, and plenty of restaurants. The food was delicious, the hotel itself is beautiful, and the staff were friendly and welcoming. The only disappointment was our room. We booked an ocean-view room, but the ocean was barely visible because it was mostly blocked by other buildings. Since we paid extra for an ocean-view room, we expected a much better view, so this was quite disappointing.

The front desk staff are adept at problem solving, giving directions, and listening to hotel guests. The hotel is exquisite.

Great location and an iconic experience

Amazing location and facilities, a hotel full of personality and tradition. Price is high

The garden space was magical. So close to the busy Waikiki shopping and entertainment, but once through the gates into the garden it was peaceful and surreal. The pink palace is a gem!