The Royal Hawaiian, a Luxury Collection Resort, Waikiki

The front desk staff are adept at problem solving, giving directions, and listening to hotel guests. The hotel is exquisite.

The garden space was magical. So close to the busy Waikiki shopping and entertainment, but once through the gates into the garden it was peaceful and surreal. The pink palace is a gem!

That said, there were several disappointments for a hotel at this price point. Our room had ants, the air conditioner was extremely noisy, the refrigerator hummed loudly throughout the night, and the bathroom was very small. Our resort-view room was darker than expected and overlooked the valet entrance. Housekeeping was inconsistent, and on one occasion our room was missed entirely until we called late in the afternoon. The Royal Hawaiian pool is quite small, although access to the Sheraton Waikiki pool is a nice benefit. The Sheraton pool, however, was consistently very crowded. The front desk was polite but not especially accommodating at checkout. We were unable to reserve a hospitality room in advance and late checkout was only available for an additional fee. We did appreciate being able to store our luggage and continue using the resort facilities after checkout. Overall, this is a beautiful, iconic property, but I expected more consistent room quality, housekeeping, and guest service from a luxury hotel.

The best

Overpriced hotel. Paying for the history of the hotel.

Beautiful property in the heart of Waikiki. The grounds are well maintained and make you forget that you’re steps away from the hustle and bustle of Waikīkī. The service was not up to a five star standard. That is meant mostly for the front desk staff and also for the host staff at the restaurant. The bathrooms are soooo small. And the pool is basically useless it’s so small. And because it’s so small, if you don’t get there at 7am to claim a chair you’re pretty much out of luck. So the hotel is physically nice, but there’s a lot of room for improvement on the service side.

Blanks and pillows in our room smelled. We ask for new blanks and pillows and they never exchanged it for us. They are very good at answering you but don’t do anything about it. I was in Room 308

The surf restaurant employees are INCREDIBLE. As well as the bells men/woman outside helping with the bag service!!! Everything was perfect. If I had to point anything out is that the room is tiny bathroom is extremely small but it’s amazing nonetheless. Just good info to take in mind. I will STAY HERE EVERY TIME. Every employee I encountered went above and beyond even if I didn’t ask for it. The hotel is quiet and serene even though it’s in the middle of everything. Amazing atmosphere and hotel. By the end of the trip it felt like home rather than a hotel. BEYOND my expectations

It’s iconic. We had to stay at least once in our lives. It was magical. The staff were amazing and so kind and positive. Our one and only complaint is that when we tried to watch tv in the evening, it kept buffering so it was hard to keep watching and one night we just gave up.

Old unrenovated rooms with ugly furniture and dirty carpet. There was bird dropping all over the balcony. Leaking AC. Not sure how it's rated 5 star. It's 2 star at best. The restaurant staff were very rude. Never coming back.

One of my favorite hotels in Waikiki

The whole experience was amazing and it was the best hotel we’ve stayed at in Hawaii!

Amazing location, right on the beach but also close to a ton of restaurants and shopping. Beautiful historic hotel. Friendly and helpful staff. Room was small but comfy. The hotel grounds are gorgeous. 10/10

Perfect location, amazing staff, gorgeous building! We believe it was definitely worth the cost!

The room seemed dark. There was only a shower. The resort fees and parking were exorbitant. The cleaning staff went through my wife’s suitcase. The hotel itself was hard to find.

What an amazing view of Waikiki beach!

I wouldn’t recommend the restaurants, I had a bad experience in one that the management had to resolve, and when I tried to revisit I found the staff (different staff) incredibly rude. I got the impression that service level very much depends on the tip. To be specific about one of the incidents, the restaurant staff were yelling at everyone threatening to have us arrested for watching a 5 min firework display on the packed beach for 4th July a little too close to the diners for their satisfaction. The restaurant staff don’t own the beach and their yelling made the restaurant patrons feel very embarrassed. The resort is so big that you will just feel like a number not a valued guest, but it was a very nice hotel and I would stay there again, I’d just avoid the restaurants as there are other nice places to go where you will feel more welcomed

Resort fee, To high.

Clean room, beautiful property, amazing staff. The mai tai bar is iconic!

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