Sheraton Waikiki Beach Resort

Great place!!!! Beautiful room and scenery!!

Great location, really close to the beach. Food is good, it’s expensive.

The resort is extremely overcrowded. You can’t get a seat at the pool. There’s also no room service or poolside service. I’m not sure why there is a $52 daily resort fee daily when there’s barely any usable amenities. They also charge you $57 for parking. Keep all those extra charges in mind. While we were there there was a tropical storm and the power went out for the whole day. No one gave us any information at all about what was going on. We didn’t have food or water or no idea what was going on. Clear communication should’ve been given about what was happening, whether that would a be a phone call or going door to door and informing guests. They could’ve also offered food and drinks for guests, it’s not like this is a cheap stay. The location is excellent though with beautiful views of Waikiki. Next time I will definitely stay at a quieter resort with more amenities.

I'm happy that we booked this hotel. It was perfect for our five-day stay. The property was in close proximity to a lot of things to do, beach, shopping and restaurants. I would definitely recommend and stay here again.

:)

Place was dated and rooms lacked vanity space

Clean rooms, kind staff, convenient location awesome view

Amazing all around

Amazing place if you’re going to Hawaii with kids. Great pool, accessible beach, tons of stores. My daughter had an amazing time and everyone was very friendly. Definitely plan to stay again soon

Shops and restaurants nearby and having a balcony was great

everything was great but beware of hidden fees. They charge for parking which is 50$ per day and resort fee another +50$ daily which is also not included. So whatever you save in expedia you are actually not saving. i should have called the resort myself first and seen if it was actually worth it with all the fees included. but i actually got charge through expedia and also at the hotel at checkout. something i was not expecting.

Exceptional

Location was great. Beautiful view from room. Restaurant for dinner was excellent. Fun to see giant turtles and durfers from deck. If you weren’t careful about closing deck door you would be visited by visiting pigeons. They did leave if you chased them out.

Todo es espectacular. La atención al cliente, todo está limpio y el personal muy amable . Todo está cerca tiendas para comprar todo está cerca . Excelente!

Everything was excellent and easily accessible.

I didn’t like lady working at the rum fire bar by the pool side her name was Margie, extremely rude and hostile! She ignored us, retaliated and made fun of us, I did let the manager Cassie at the front desk know! The rooms looked very depressing, we asked to change our room twice until finally we got a good room, the bathtub was not new and had marks and scratches! The people working at this hotel are kinda not very friendly, they are okay but not high energy and not excellent customer service, they are dry cold and follow policy! They are all asians and they dont treat non-asians with kindness! Most of the guests are also Asian so maybe this is the culture of the hotel ! The hotel has a depressed crowd! At the pool nobody is laughing or excited! Everyone just seemed depressed! There isn’t much to do at the hotel, just pool and public beach, and shops! When you get out of hotel, there is tons of shops everywhere and the nightlife is fun! There is no food service in the room , no canoeing no snorkeling although expedia says they have it at the beach next to the hotel! Overall this could be a fun place for families with kids ! Not singles! We went as a family but no kids! There is only one shower for the beach in the pool ! There breakfast is okay, it has some fruits, and mainly eggs! Not that many options! It is probably the best resort in waikiki tho as all other hotels look even more depressing except surfrider

Our staying experience was very good (clean, beautiful view rooms, but pillows were too soft). Staff were great but the buffet food was very limited (should add more variety)

This is our second time staying in this hotel, and this is one of our faves! Hotel staff are really nice, our room is clean and the view is amazing!

Rum fire now a food hall + the bartender had an awful manner and even gave us the wrong drink. Did not apologize ! Short on toilet roll. Check in was late.

I had a wonderful stay.