Candlewood Suites Hot Springs by IHG

The room smelled bad of dog smell bed was so tiny! Other than that it was great the bathroom was so clean! The staff was amazing!

The room was clean, the staff were all very friendly and helpful, the bed was comfortable, the A/C worked great, it’s in a great location between Lake Hamilton and Down Town Hot Springs. I would definitely stay here again!

Super nice property, super helpful/kind/professional staff, but the amenities are lacking at this hotel. I wouldn’t stay here again just on the basis of no breakfast provided. Options offered to purchase are mediocre at best.

Good customer service!

Clean, tidy. Rooms appeared recently renovated. Really comfortable beds!

Everything was splendid

Great hotel! Loved the kitchenette.

Everything was amazing. Staff was extremely friendly and everything was very clean, bed was very comfortable. We try to stay here every time we visit Hot Springs, which is often.

Location, value, comfortable bed, kitchenette

Staff was pleasant. Room was clean. Bed was comfortable. Free washer and dryer was a bonus. Kitchenette was perfect. I only gave it 4 stars due to the recliner broken when we arrived. We reported it and they assured us it would be replaced and never was. Also report side door was broken and not locked which never was fixed during our 6 day stay.

The manager on duty was very nice and helpful. All of the appliance worked well and they were well kept. The room was nice and comfortable.

Location was great The desk clerk’s first words to me was, How did you find us? Not Welcome to Candlewood, which struck me as an odd statement

The hotel was so quiet and the staff were super friendly!

The concern was, I was promised an email to show the refund authorization, however, I never received from Candlewood. I received late the next day from Expedia/Travelocity. I had to call Candlewood 3 times before I received. The matter has been resolved now. So all is well. The Front desk Staff, Tara and Jordan were very friendly. The room appeared clean and the staff were cleaning the hallways and common areas. Everyone was working hard. You just never know when ants will show up! I was disappointed no breakfast. We were only there for one night. So we hadn't brought breakfast items. I didn't pick up on that when making my reservation.

Room was very clean and a good size. We will stay again in the future

Room was very clean and renovated. Staff was friendly. Building was neat and parking was safe.

Customer service No breakfast, but I understand because of the stove on the rooms.

Toilet didn't flush. Staff corrected both.