Comfort Inn & Suites Hot Springs Midtown

Very clean room. Breakfast is what you expect, and the eggs were delicious!

Friendly staff and a nice clean room

The location is good, the staff and building are great. The only reason I'm not giving a five star review is the bed was not very comfortable and I woke up each morning with a stiff back.

Hotel is well cared for by the staff! Also, the front desk team is super helpful and wonderful people. They went above and beyond to make my trip visiting my son great, couldn’t ask for a better place to stay for my visitation.

MUSTY. I think there was recent water damage here because they had a floor fan going in the 2nd floor hallway. I asked to be moved to the 3rd floor, and the smell in the hall was better but when I turned on the a/c unit, the room flooded with the smell of mildew. A family member I had in town brought me some air fresher and an air filter and it didn’t touch the smell. The decor is decent and they recently did some updates it looks like (new walk-in shower on 3rd floor but not the 2nd). If they can get the odor under control, it would be a nice place to stay.

Nice staff!

The worst experience as a Choice Priv Member I have ever had. The 1st am we found an almost 2 inch COCKROACH crawling across the floor. I told the front desk workers, showed them the pic on their carpet and they argued w me that it was not a roach. It absolutely was. AI confirmed even tho I already knew it. I was offered a can of bug spray to treat the room myself. I asked if they’d do it for me as we were leaving right then. Upon returning I found my hotel door left approx 1 inch ajar. The entire day. My medications and personal belongings left exposed from early morning until 5:30 in the evening. I reported THE SECURITY BREACH & was given a $50 credit which covered the breakfast I had to buy since I wasn’t eating in their kitchen. I was prepared to pay w cash the next morning at checkout. I had told 3 diff employees that was my intention and that it would be fine. I got to the desk cash in hand to checkout and was told my card was charged and they couldn’t reverse it. Causing me a trip to the bank when I got home. I contacted the manager 2 days later who was very understanding but would have to get permission from Blake, the owner for a refund. I felt after all that, I was owed that much. Blake declined saying $50 was plenty. He said I had a good rate compared to others and $50 was sufficient. I will never stay here again and I would advise anyone considering this establishment to avoid it if at all possible. I spent the whole trip angry and it didn’t have to be that way.

Best sleep. Able to walk across parking lot to Texas Roadhouse for dinner without needing to drive.

Very friendly staff and a nice family friendly indoor pool. No problem parking my boat in a safe location. Would stay again.

My room was hot AC would not cool. Limited choices for breakfast

Room was clean and comfortable. Only thing the air conditioner unit was very noisy and loud.

Front dest staff was great

Location

Staff was very friendly and beds very comfy

The room was clean. Breakfast was decent and the staff were amazing, very helpful and exolained everything in detail. I didn't care for the way parking was set up, but not a total deal breaker. The location was ok, short drive to food and shopping. Overall a decent stay.

The bed was a little firm for my liking, other than that it was a great stay.

Great room we enjoyed our stay

La habitación estaba completamente limpia y libre de fumadores

There was no bathroom fan, so business had to be done downstairs in the general bathroom by the lobby. There were dirt and grime build up behind and under the toilet rim and behind it. We booked and paid for a king suit, but was assigned a standard room. The breakfast was hideous and gross. The staff were nice and helpful.

Nothing was unique about this property.