Best Western Plus Hobby Airport Inn & Suites

The staff was amazing especially the shuttle drivers.

Free breakfast and coffee.

The location was excellent everything was nice and clean.

Clean rooms. Friendly and helpful staff. Breakfast options are great. Parking very secure. We had an excellent stay.

Smells like dirty.

The property was clean. The parking lot felt safe, lots of lighting in the parking lot and plenty of parking spaces. The breakfast room was really busy. Gravy served with the really old and hard biscuits was absolutely terrible. And I am a biscuit and gravy kind of girl and they were the worst I ever had. The waffle maker area was clean and stocked. The vent in my bathroom screamed like a monster every time I try to turn it on so it definitely did not work. The room was overpowered with a cleaning product smell when we walked in. Also, the elevator was a little sketchy with buttons that did not light up and they were pushed in and about to break.

Staff are friendly

Secure parking and customer service were great!

Very clean, very quiet. Will stay there again.

I need the staff to be more strict on people staying at the property, I don't want to hear kids running in the hallway all ours of the night if it's loud enough to wake me up then I know it can be heard at the front desk.

Hotel needs to be updated and rooms needs better drainage in bathtubs. They have done their best patching up the place but it needs updating bad.

Did not like that breakfast did not have a variety of food…if you don’t like cereal or waffles then don’t depend on eating breakfast here.

breakfast was ok. room was clean and staff was courteous.

Attended World Cup. Asked if Hotel could hold my luggage a few hours after check out. Offered to pay extra staff didn’t less about my predicament. Don’t use this Hotel.

Property was nice and clean! Staff was helpful and the breakfast was yummy

Our flight was delayed and we ended up getting to the hotel around 4:30am. Our rooms had been messed up during the booking process but Anna was very helpful and very quick to help us get to our rooms to rest. Unfortunately, she could not authorize a late check out and I had to speak with the manager in the morning who only wanted to allow 30min extra. I had booked 3 rooms (including one for handicapped family members in wheelchairs) and didn’t get to them until the sun was practically rising. And we still had to get up and drive 6 hours the following day. I had to practically beg for another 30 min before she relented. I understand they were expecting more customers, but our rooms were hardly used and would not be hard to tidy up. I get it wasn’t their fault our flight was delayed but, being right next to the airport, you would think this happens fairly often and they would have a protocol in place to help. Rooms were fine. I just wish the manager would have been more compassionate.

Close to airport Staff was rude

Close to airport. Clean, comfortable room and free breakfast. Quiet except people who let the doors slam closed freely.

Hood

I liked the property because it was clean, and the location and price was good. Breakfast was good every morning.