Best Western Plus North Houston Inn & Suites

The hotel & our rooms were clean & the staff always had a smile & greeted us. Our beds were comfortable & the breakfast offered hot & cold options. The hotel is close to shops & restaurants. It was a great stay.

Staff friendly Run down. Dirty. Room smelled horrible. No comforter. Blanket on bed had gum stuck to it and cigarette burn holes. Breakfast had zero healthy options like fruit or yogurt. Pool dirty and falling apart

I will not complain about anything u can receive a 5 star from me.

Stinky and dated rooms had a less desired stay won’t comeback again

Very Nice property with nice staff, free parking, good breakfast. Would stay again.

Lo único malo fue el olor del cuarto

The whole hotel including the rooms smell like mold

Proximity to the airport. Looked good on the outside. Moldy smells in the room and the bed and towels. Stained towels

Staff and parking

Did expect a hot tub and did not see one, but to be fair, we did not have time to investigate.

El staff súper atento y la de la limpieza un amor .. ahora los sofas no se pueden sentar todo manchado y sucio .. toallas manchadas deberían cambiarlas.. por el resto todo estuvo bien .

Traveled from Chicago for funeral services. Day I checked in first thing wrong was the TV not working. Front desk said to do this, that and the other so it would turn on. No time since I needed to get ready. I went to the wake and returned to the room to discover my door did not lock from the outside. Anyone could have just walked in at any point. I called the front desk from my own phone because the hotel phone does not work. I explained to her my that the door isn't locking from the outside so she comes up to my room to see for herself. She sees it doesn't work and asked how many days I'm staying......3 nights but what dies that have to do with anything. I told her I need another room and I'm not staying in room #316 with a broken lock. The 2nd room was unacceptable!!! The sheets and big brown and yellow stains on the blanket I was to cover up with. The pillow had black stains on it, possibly mascara and had looked used. The most disgusting thing in that room was a blue sofa chair. It looked like it was used to make an adult movie with all the body fluids to prove it!!! This chair was should have been thrown away. I called the front desk again and made the girl give me another room and come back upstairs to see that I wasn't exaggerating and asked her how is this even acceptable? Finally the 3rd room was ok, mainly because I was tired and it was going to be midnight and I had the funeral in the morning. First time in Houston, LAST TIME HERE!!!

It was great

The lobby and the hallway had a bad smell. I will not return to this hotel, also the room had had a small like mildew and the water in the shower came out orange color there was bugs flying around in the bathroom. I had go buy some cleaning supplies to spray the room.

Good

Clean friendly staff and big breakfast. Cold cold air in the room ❤️ Nothing

Stayed for 3 nights. On the last day, they charged me a smoking fee of $300, which none of us smoke or vape. They said there are sensors in the room that caught it at 10AM. I tried asking them to remove it and every person I spoke to said “the magnet is the only one who can remove it and they won’t, just file a dispute with your credit card”. Just ridiculous that every staff member just went straight to file a dispute.

The door to the restroom wouldn’t shut correctly. The two lower hinges were coming off.

Large rooms, cheap breakfast. This hotel is like a cheap Sleep Inn. The rooms were clean but the towels were not. They needed a bleach and maybe a fabric softener. This management knows how to charge $25 for 40 minutes early check in, but doesn't know to give you a bottle of water. Overpriced for the area. I may never go to this Best Western again.

This is not a VIP Expedia Hotel. They don’t give the perks they supposed to give. Expedia Attention.