Holiday Inn Express & Suites Houston North Intercontinental by IHG

good

Front desk staff was not helpfull at all, the manager was lying for the front desk staff, no bottled water available in the hotel. When we asked for hand soap they said housekeeping left for the day and its not available, I asked do I have to go buy my own soap and they responded that would be preferred. Then I asked to talk to the manager thats when they said you can come get the soap from the front desk, and at the front desk the so called manager denied that the staff said to go buy our own soap, completly lying to my face. No iron the room, had to go get it from the front desk. Had to stay because they refused to give our money back. Breakfast was terrible the toaster was not working had to hold it down. Don't waste your money here. Very disappointed!

Cons: The hotel advertised shuttle to/from airport, pool, hot tub, and breakfast. When we arrived at the airport, we called multiple times for pickup and the phone line wasn't working. We had to take an Uber to the hotel. We were requesting a credit, but we needed a late checkout so that balanced out. Upon trying to go the pool, it was dirty with bugs, leaves, and debris. We had to ask several times for it to be cleaned to be usable. The hot tub jets were not working, so there was no bubbles. I understand that keeping an outside pool clean is difficult, but it can be better managed by the staff.

Well maintained, the hotel was excellent for the stay we had, only issue we had was the pool was out of order, maintenance came and cleaned the pool, but guest weren't allowed in for a week after the clean, my kids wanted to swim while we were there, but no luck

Good service

Far away from airport old building didn’t feel safe in the area

There was only one thing to like about the property, young lady at the front desk although she seemed far removed and really unbothered. She was respectful and professional. The front lobby is clean but it still has a smell. My room didn't have soap the air conditioner didn't work the couch was horrific the pool was Green and dirty. They shouldn't advertise a pool if it's not usable. I was up all night with the air conditioner sound like a truck engine but did not work at all. She compensated me with 2,000 points to my ihd account, but said that she was unable to do anything else. The owners are managing many properties so they can't help. They're not managing this one that's for doing sure. I don't know why hotels would operate this way.

We had 3 people staying in the room. Only got 2 towels and the toilet paper was only half full. No extra's in the room. We had to use tissues.

The property was close to restaurants and included a fresh breakfast.

Breakfast was great, the staff was amazing, the property was not well kept, beautification definitely needed.

The only positive thing I can say about this place is the staffs, very nice and helpful. Everything else terrible. The place doesn’t look as the picture. My room was not cleaned for days, I had to ask the front desk then they texted a staff to come to my room. I just had to ask for fresh towels and toilet paper myself. The toilet makes very very loud noise when flush. The shower makes loud noises when turned on. The light was flashing but the staffs addressed it right a way when I told them. I’ve never encountered anything like this. The next day the cleaning staffs came around 9 AM, why so early? Don’t they have the policy to check out at 11, that’s when they start cleaning? I told the lady I’ll be out of the room in an hour and she said she came back but never return, again, my room was not cleaned, no fresh supply. I think Holiday Inn is old now, not like the old days, not running well. I will not book with Holiday Inn again.

Breakfast wasn’t that great. Parking was awesome. Gated parking. Rooms were clean and beds comfortable.

They have a second building that's not connected and you'll have to walk to the main building for the exercise room, breakfast or and other amenities it was a little inconvenient considering that it rained every day

Every thing was great. Free parking was wonderful.

Breakfast was very good many options. Parking easy

At first, the room was well prepared but a day after, two days after, there were no clear towels and the room was not cleaned either. Breakfast area was great. The front clerk was great and the parking was great and the property was clean.

It had a waterline break in the hotel when I was there. The lobby was flooded. The next day it was fixed. Looked like nothing happened. Staff was slow to bring towels.

needed shuttle, which was hard to schedule , no amenities

The staff were kind and seemed to be doing the best they could with what they had. The property was in bad shape. Even with some renovations, it seemed like a bandaid over a broken bone.

Nasty roach invested