Holiday Inn Express & Suites Houston North Intercontinental by IHG

good

Front desk staff was not helpfull at all, the manager was lying for the front desk staff, no bottled water available in the hotel. When we asked for hand soap they said housekeeping left for the day and its not available, I asked do I have to go buy my own soap and they responded that would be preferred. Then I asked to talk to the manager thats when they said you can come get the soap from the front desk, and at the front desk the so called manager denied that the staff said to go buy our own soap, completly lying to my face. No iron the room, had to go get it from the front desk. Had to stay because they refused to give our money back. Breakfast was terrible the toaster was not working had to hold it down. Don't waste your money here. Very disappointed!

Cons: The hotel advertised shuttle to/from airport, pool, hot tub, and breakfast. When we arrived at the airport, we called multiple times for pickup and the phone line wasn't working. We had to take an Uber to the hotel. We were requesting a credit, but we needed a late checkout so that balanced out. Upon trying to go the pool, it was dirty with bugs, leaves, and debris. We had to ask several times for it to be cleaned to be usable. The hot tub jets were not working, so there was no bubbles. I understand that keeping an outside pool clean is difficult, but it can be better managed by the staff.

Well maintained, the hotel was excellent for the stay we had, only issue we had was the pool was out of order, maintenance came and cleaned the pool, but guest weren't allowed in for a week after the clean, my kids wanted to swim while we were there, but no luck

Good service

Smell of the room was not how I experienced it before. Bathtub was not clean, staff did not answer my room calls, upon checking in staff provided me with wrong information regarding my booking payment.

The water was very hot, the air conditioner worked very well, and washer and dryer was available on my floor It first started when I called the hotel to let them know that I was checking in very late around 4am due to a family emergency and that I was not getting on the highway until after 11pm the front desk clerk let me know that if I was not there by 3am I would not be able to check in due to the night audit closes at 3am. I had never heard of such especially if my reservation was from Friday to Sunday. She put me on hold to call her manager. After being on hold for 10 to 15 minutes she came back on the line to let me know that I can check in when I arrive I would just have to cancel my reservation and make a new reservation with the new time of check in due to me not paying in full or partial paid on the website and that I also did it through a third party. I was not happy with the situation but I took it due to not having anywhere to stay when I arrived. When I checked in and went to the room it was not the correct room, and the gentlemen at the front desk told me that that was the room that Booking.com had sent them but I had to stay I that room for the night and they could give me a different room the next day. I had to leave the hotel and drive 30 minutes away to a Airbnb that my daughter and her other team mate on the basketball team were staying at just so that they could get a good night sleep before the tournament. When I arrived back at the hotel my friend and I hurried up and took a shower and went to bed. The next morning my friend went to the main hotel in the next building to ask for more towels for our room (Mind you we only had 1 large towel and 2 small towels in the room when we checked in that night). The young lady at the desk was rude and told my friend that she had to ask housekeeping for more towels(how do we know who the house keeping staff were). After 10 minutes of waiting for towels we were able to take a shower and head over to the gym. I stay at Holiday INN a lot due to my daughter playing AAU Travel Ball and never had this issue.

Far away from airport old building didn’t feel safe in the area

There was only one thing to like about the property, young lady at the front desk although she seemed far removed and really unbothered. She was respectful and professional. The front lobby is clean but it still has a smell. My room didn't have soap the air conditioner didn't work the couch was horrific the pool was Green and dirty. They shouldn't advertise a pool if it's not usable. I was up all night with the air conditioner sound like a truck engine but did not work at all. She compensated me with 2,000 points to my ihd account, but said that she was unable to do anything else. The owners are managing many properties so they can't help. They're not managing this one that's for doing sure. I don't know why hotels would operate this way.

We had 3 people staying in the room. Only got 2 towels and the toilet paper was only half full. No extra's in the room. We had to use tissues.

Very pleasant stay

Passable

The property was close to restaurants and included a fresh breakfast.

Breakfast was great, the staff was amazing, the property was not well kept, beautification definitely needed.

The only positive thing I can say about this place is the staffs, very nice and helpful. Everything else terrible. The place doesn’t look as the picture. My room was not cleaned for days, I had to ask the front desk then they texted a staff to come to my room. I just had to ask for fresh towels and toilet paper myself. The toilet makes very very loud noise when flush. The shower makes loud noises when turned on. The light was flashing but the staffs addressed it right a way when I told them. I’ve never encountered anything like this. The next day the cleaning staffs came around 9 AM, why so early? Don’t they have the policy to check out at 11, that’s when they start cleaning? I told the lady I’ll be out of the room in an hour and she said she came back but never return, again, my room was not cleaned, no fresh supply. I think Holiday Inn is old now, not like the old days, not running well. I will not book with Holiday Inn again.

Breakfast wasn’t that great. Parking was awesome. Gated parking. Rooms were clean and beds comfortable.

They have a second building that's not connected and you'll have to walk to the main building for the exercise room, breakfast or and other amenities it was a little inconvenient considering that it rained every day

Every thing was great. Free parking was wonderful.

Breakfast was very good many options. Parking easy

At first, the room was well prepared but a day after, two days after, there were no clear towels and the room was not cleaned either. Breakfast area was great. The front clerk was great and the parking was great and the property was clean.