Candlewood Suites Houston Westchase/ Westheimer. by IHG

The staff gave great excellent customer service. Very helpful. The room was clean i will visit again

The stuff very professional. Very helpful. Good understanding Thanks to the all team Very near to bus station Very near the Arabic street just take a bus around 6 or 7 station Very near to the supermarket

Nothing The first room didn't have a phone and no blackout curtains so you could see into the room from outside. Next room had no phone and the window wouldn't close or lock and could be open from the outside and the room smelled but they gave me spray but then moved me because maintenance didn't have time to fix the window. Third room had white mold on furniture, the carpet was wet, and had a smell. After they refused to give deposit back and relocate because it was prepaid reservation they gave me a fourth room with a bad wet smell and the TV didn't work. I had to leave and get another hotel. Employees weren't accommodating at all after i didn't want to move a 5th time they weee rude and had an attitude because I wouldn't except these rooms with health and safety hazards.

Pool closes early, no breakfast, but waffle house is next door.

Very helpful. Good understanding ? Thanks to the all team Very near to bus station Very near the Arabic street just take a bus around 6 or 7 station Very near to the supermarket

Pleasant

Good

Good

The only thing I would change is update the lights in the bathroom--they are a little dark for a little old lady.

Exceptional

Pleasant

Exceptional

This property needs a serious upgrade. Just uncomfortable, and feels old, stale, and an odor of musty water. Did not even take off my shoes off.

The pool and hot tub were out of order and it was not listed even though it was out of order when I made my reservation

Superb

Very poor

No

Exceptional

Comfy bed

Roaches