Garner Hotel Houston Westheimer by IHG

The property is very nice.

There are lots and f problems inside the room, such as floor, shower head, lights. Repair and renovation needed

Some rooms are cleaner than others, the first few nights we had the most comfortable cleanest room. Every room after that was not the same.

The place is over run with roaches. I was there two nights. Had roaches in the first room I stayed. Asked for a room change on a different floor. Had roaches on that floor as well. Both second and third floor have a roach infestation problem

The property would have been acceptable but is infested with roaches. I did report to the front desk, but I know it was nothing the could do at the time. Roaches, made the whole stay uncomfortable and unclean. I had to buy roach spray to contain them. I’ll be sending a letter to whoever that can do something about this situation so nobody else has to experience what we did. Very unhappy guests. I didn’t think at the time to snap pictures.

Might.need to.increase bug.eliminatng. also check air conditioner. Pool area needs new furniture and signs.

I liked everything

Everything I liked everything

Nice property. This is a very bad place to trust with your credit card. They charged a deposit on my card that was supposed to be refunded after my stay but I am still fighting for my money till now without any incident that could make them keep the money. I have called the front desk several times but they couldn’t help, they gave me an email address to email their cooperate office but I have not heard back from them. I am filling claims with my credit card for my $100. Do not stay here if you are paying with your card.

Bad

Good Good

Exceptional

There was nothing I can say I “liked” but the mirror in the room. That’s it. The breakfast was bare minimum, only two hot items. I never received an ice bucket for my room. The microwave in my room didn’t work. Went to the front lobby just for them not to know where a microwave was. The chair and curtains in my room were torn. The remote control to the tv was missing buttons and looked like a dog chewed on it. Stains in the floor plus a baby roach crawled up my wall in the bathroom…. I just don’t understand how this hotel is under Wyndham

Superb

Man at front counter and very rude I could even check in on the 16 and I payed for it

Phone and outlets in my room did not work. I called a week later about my deposit. Front desk was very rude. Trying to rush me off the phone.

The location was accessible to everything I needed food, shopping, etc It’s been 11 days and I still haven’t received my deposit back, When I call no one has information as to why

Exceptional

Infested with ants

Breakfast didn’t open until 7 which is later than I was expecting so I wasn’t able to use. WiFi was out the whole stay. Front staff kept phone disconnected. When it was connected, didn’t work. Homeless people lounging outside and in lobby. Saw a roach in the room. Leaving this review so I keep an account of where I wouldn’t stay again