Garner Hotel Houston Westheimer by IHG

The property is very nice.

There are lots and f problems inside the room, such as floor, shower head, lights. Repair and renovation needed

The place is over run with roaches. I was there two nights. Had roaches in the first room I stayed. Asked for a room change on a different floor. Had roaches on that floor as well. Both second and third floor have a roach infestation problem

The property would have been acceptable but is infested with roaches. I did report to the front desk, but I know it was nothing the could do at the time. Roaches, made the whole stay uncomfortable and unclean. I had to buy roach spray to contain them. I’ll be sending a letter to whoever that can do something about this situation so nobody else has to experience what we did. Very unhappy guests. I didn’t think at the time to snap pictures.

Might.need to.increase bug.eliminatng. also check air conditioner. Pool area needs new furniture and signs.

Everything I liked everything

Good Good

There was nothing I can say I “liked” but the mirror in the room. That’s it. The breakfast was bare minimum, only two hot items. I never received an ice bucket for my room. The microwave in my room didn’t work. Went to the front lobby just for them not to know where a microwave was. The chair and curtains in my room were torn. The remote control to the tv was missing buttons and looked like a dog chewed on it. Stains in the floor plus a baby roach crawled up my wall in the bathroom…. I just don’t understand how this hotel is under Wyndham

Man at front counter and very rude I could even check in on the 16 and I payed for it

Phone and outlets in my room did not work. I called a week later about my deposit. Front desk was very rude. Trying to rush me off the phone.

The location was accessible to everything I needed food, shopping, etc It’s been 11 days and I still haven’t received my deposit back, When I call no one has information as to why

Infested with ants

Breakfast didn’t open until 7 which is later than I was expecting so I wasn’t able to use. WiFi was out the whole stay. Front staff kept phone disconnected. When it was connected, didn’t work. Homeless people lounging outside and in lobby. Saw a roach in the room. Leaving this review so I keep an account of where I wouldn’t stay again

it was in a good part of town the power was out for at least an hour. the wifi didnt work properly

The hotel was ok, we stayed for 2-nights and our room wasn't cleaned, hallways smells like cigarettes and marijuana. The breakfast was mediocre with limited variety, tv didn’t work and lots of foot traffic outside.

Not pet friendly as advertised on expedia

Great delicious breakfast hot meal eggs, pan sausages, and waffles. Plus! Really delicious huge navel oranges and apples plus! Yogurt.

Dirty and loud

The hotel was fully booked and not near enough parking. I was disappointed in the breakfast. It was small and not much of a selection and it closed by 9am so we missed it one morning. The neighborhood was not the best and at night there were homeless people walking around near. I had my teen daughter with me as well. The price for 2 nights was very reasonable and the staff was pleasant.

When I arrived at your property on Friday night, your systems were down and the front desk clerk required all guests to pay in cash. I left, went to the ATM to get enough cash for the stay as well as the required $100 deposit. The next day, I noticed that my credit card was charged for the visit. I spoke to the front desk clerk about this and he said, “my credit card would be refunded in 3-5 business days.” I shared with him that this was unacceptable! Please refund the cash since you charged the card. He told me, “he wasn’t going to do it!” I told him that he needs to fix it. Reluctantly, on Sunday he gave me the cash refund. Also, he showed no accountability and gave no apology for this. He kept blaming his colleague for the mistake. After, checking out this morning, I noticed that my card was charged again for the same stay. Essentially, I was charged three times. Lastly, the young lady at front desk is constantly on her phone. She does not look up to acknowledge you. I stood there twice for a good 60 seconds while she was on her phone and she did not look up until I said, hello.