Holiday Inn Express and Suites Houston Westchase - Westheimer by IHG

I loved everything ❤️

Exceptional

Exceptional

Location N/a

Exceptional

Check in was a challenge with the computer system not working properly. AC in our room wasn't cooling but we were quickly taken care of and moved to another room on the same floor. The rooms were clean. Breakfast was excellent each of our 4 night stay. The staff were helpful and responsive. Plenty of parking. We enjoyed our stay immensely.

Good

Exceptional

Exceptional

The hotel is clean inside and the staff is very professional, but the exterior of the hotel is in horrible conditions with green mole all over the exterior walls. The pool area walls have fallen showing the rotten wood and pipes. Pool is leaking onto the parking garage. The exterior is really bad.

Bad

Exceptional

Convenient Clean And Comfortable

The location and the parking garage

Exceptional

Very good

Very clean and safe Nothing much

My booking were 2 rooms, I came to c/in first room in the afternoon was great and smooth with nice and professional front desk, room was clean and nice, good location, close to everything needed. But at night my family member came to c/in for 2nd room, we came to front desk with a man working at night shift. He ignored us even came up in front of the counter, No greetings, with face look down for a 5 mins. I asked hello we came to c/in, he responded “I’m working something” then I waited and finally he finished and c/in for my family, we asked whats wifi, he never answered and with attitudes like no asking, I asked what your name? Now he was little easy and answered me with nicer voice. What was my question and help? I told him give your name and I’ll found a complaint, you’re no helping customer even we were in front of you. He was so rude, unprofessional to work at hotel. Big attitudes, his name is Jaquan. Hotel’s manager please monitoring this work. He’s not Willing to help customer with anything even small question Wi-Fi, greeetings and so rude. Every one come to this hotel with nice, clean and good location but Jaguan is unacceptable.

Any way over all it’s very bad experience and I would like to refund my money because of all this inconvenience.

We did not get the room we booked and there was only one staff handling all check-ins. There was hair in the bathroom.