Extended Stay America Suites Houston Med Ctr NRG Park Kirby

Good

Bad

Local

I had an awesome stay at extended stay. I decided to stay another week.

The hallways had different strong, unpleasant odors throughout the property. Our first room was extremely humid and had a heavy musty smell, as though it had been closed for a long time or affected by moisture. The furniture, refrigerator, and overall condition of the room were poor, and the cleanliness was also below an acceptable standard. The odor and air quality began triggering my wife’s asthma symptoms, so we immediately requested another room. Staff showed us two or three alternatives, but they all had similar odors and maintenance issues. Because it was already around midnight and finding another hotel at that hour would have been difficult, we reluctantly chose the room with the least noticeable smell. We left very early the next morning and did not stay the second night. Before leaving, I contacted Hotels.com and requested a refund for the unused night. As of this review, the property has not responded to Hotels.com’s refund inquiries. This was not simply a matter of preference the room conditions and air quality made it unreasonable for us to complete the stay. I cannot recommend this property, especially to anyone with asthma, allergies, or sensitivity to mold or musty odors.

Property was clean but very dated. Staff were friendly but not overly helpful. Morning coffee and snacks were limited. Cookware and plates were not readily made available. Great location for Texans games if thats why you're going, otherwise, better options are nearby.

the breakfast was meager i got over charged, like double

Exceptional

Room was very muggy when we entered, the A/C was very loud and didn't cool well until the sun went down. There was hair on the towels. They do not provide any paper towels or kitchen amenities unless you specifically ask, I've never had to ask before at an extended stay. Breakfast was a joke. The bath tub felt like it was going to fall through the ground, the shower spout was barely holding on by a thread. The curtains do not close all the way to provide darkness. Really the only good thing about this place is it is close to Reliant stadium.

Staff was friendly Bed wasn’t comfortable and was small for 2 people Dogs barked all through the night from next door room A/C made a loud noise every time it shut off

Exceptional

The room was clean but hotel does need some TLC. Outside it's very nice and clean. My brother in law was at MD Anderson and hotel in less than 10 minutes from hospital. They are pet friendly what we were looking for.

The front desk person is always nice, friendly and courteous. We stay here when I have to go to the medical center. Her customer service comes with a true smile. She is always helpful and accommodating.

nice service nice people clean room nice place. Thank you for the service.

Bad

We left the morning after our first night there at 5 am because there were roaches. The comforters also about as thin as a sheet. Do not stay here even though it’s close to NRG

Pictures online did not represent room, cabinet door about to fall off mismatched furniture (looks like it came from a thrift store) 3 pillows not 4 no blanket coffee maker .used parking lot as a pay lot for event customers had to find a place to park also believe rates were higher due to concert near by

Amenities

Location to the event Amenities

Good for the price