Fairfield Inn & Suites Houston Westchase

I wasn't expecting such a poor experience with a Marriott hotel. Extremely putrid mold-resembling scent engulfed the room and would only get more prominent as the days went by. Clumps of knotted hair were spread all over the bed, which in itself was damp and had uncomfortable pillows. There were live cockroaches and remainders of nail clippings on the ground. Garbage was left in the room without being disposed of, such fry boxes. Bad lighting as well. Terrible hotel in regards to cleanliness and comfort, would whole-heartedly not recommend choosing this for your next stay in Houston.

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Clean, friendly staff, good location, free self parking.

The room was clean, but on the 2nd night, I saw a baby roach in the bathroom. Every staff are very nice and helpful. The breakfast on Friday morning is not what I expected. The Waffle batter was very thin that couldn’t make a waffle. A staff who doesn’t speaks English was very pleasant tried to adjust a couple time the batter and made me one. That was very sweet of her. The same morning, the orange juice came out as water with a little to none orange juice. Other than that, everything is good for that price.

Everyone was awesome they did a wonderful job. The girls at the front desk went above and beyond for me and my mom especially since my mom is handicapped and I have to place some of here stuff in a freezer and refrigerator. They were awesome

Absolutely amazing hotel breakfast was fully stocked area was totally clean. Room was beautiful highly recommend this hotel 10 out of 10.

Overall I’ll say my stay was decent… the location was perfect for the people I needed to see while in town, but there were a few small adjustments needed at the property for me to rate my stay higher. My room was on the first floor which was cool, but it had an odd smell which hit me as soon as I walked in and lingered the entire 3 days. Breakfast was nice, but there wasn’t any butter for the waffle station and only zero sugar syrup. I’m all for being healthy but at least have the options available. I appreciated the indoor pool but I could tell there hadnt been any cleaning done in there for a while. There was a broken float floating about - I did manage to sit in there long enough to collect the pieces and throw it away. There was stuff (dead bugs, dirt, used towel, etc) on the floors. I found a clean spot and enjoyed it as much as possible. I think making minor changes would have me return and giving a much higher score. The staff was nice and friendly and that’s why I scored the way I did.

Over all it was fine except the pool closing. I had to pay to park due to limited free parking. Which several people came walking through the parking lot and we're just loitering around the vehicles parked in the security area that we paid to park in. They came from the apartment complex next door where there is no fence to keep them out the paid parking is not a very secure parking why should we have to pay for it if we have reservations at this hotel

Great place to stay..

The clerk canceled my booking and sold it to a different customer

Liked the full size shower toiletries and indoor pool. Breakfast was awesome!

I had double bed on second floor. The room was updated and clean. It includes microwave, mini fridge and usual coffee maker. The shower had nice tile and glass door. No handlebars. The conditioner bottle was on the shower floor because the wall holder thing was broken (minor issue). Hot breakfast was delicious. I saw a random person sitting in the chair in the parking lot in the afternoon and late at night both days I was there. He didn’t look homeless. It was just weird.

Exceptional

Clean and had nice staff Nothing

Staff is amazing. Everything is always top notch.

Bf ok. Cleaning of the room, TV service and repair.

Nothing was unique. This should not be a Marriott property. From the cleanliness of the room, to the poor upkeep of the common areas and poor breakfast.

Staff friendly. Continental breakfast options are minimal. Waffle mix was a bit watered down. Snacks to be sold was very few. Water in the bathroom did not get hot. Tv channels were glitchy. Can’t get back into the hotel from outside doors because the card reader doesn’t work. Room was clean. Very convenient to highway.

Pleasant

Breakfast was adequate, with ostmeal, pancake, fruits, eggs, and sausage. Will stay again in the future. Location was very accessible.