Hyatt Place Houston-Northwest / Cy-Fair
About Hyatt Place Houston-Northwest / Cy-Fair
Comfortable Accommodations Rooms feature air-conditioning, private bathrooms, tea and coffee makers, hairdryers, refrigerators, free toiletries, TVs, and wardrobes. Additional amenities include coffee machines, shared bathrooms, seating areas, showers, and sofas. Exceptional Facilities Guests enjoy a fitness center, bar, year-round outdoor swimming pool, and free WiFi. The hotel offers a fitness room, elevator, 24-hour front desk, daily housekeeping, coffee shop, outdoor seating, picnic area, full-day security, express check-in and check-out, and luggage storage. Prime Location Located in Houston, the hotel is 18 mi from George Bush Intercontinental Airport. Nearby attractions include Sam Houston Race Park (5.6 mi), Houston Arboretum and Nature Center (17 mi), and Minute Maid Park (21 mi). Guests appreciate the attentive staff, room cleanliness, and convenient location.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
Reviews
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Convenient, close to the French Quarter Staff, television selections and parking
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Exceptional
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Everything was good except minimal breakfast until almost 7am. Wouldn’t have been a big deal if I didn’t have to be at work at 7am.
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Overall, the stay was satisfactory. The housekeeping staff did an exemplary job maintaining the rooms' cleanliness. However, the breakfast offered was below standard, and the pool was unavailable during the visit.
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Exceptional
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Nice
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Very good
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Never do this, but we arrived at the hotel about 4PM, needed to get cleaned up and head to a rehearsal dinner for the wedding we were attending. Walk into the lobby and the gal at the front desk seems to be having a tough time. Trying to help the gentleman in front of us and after about 10 minutes, she just throws her hands up... "The computer systems are down, a Manager has to come back to the property, and we just can't do anything until they get here- and she goes and takes a seat.. .We ask, is there anyway we could just get into a room to freshen up a bit, or get us in the room (since it was already paid for) and we can run the card for incidentals once we get back from the rehearsal dinner? "Nope, you are welcome to use the public restroom and maybe I can find somewhere to put your luggage, but that's the best I can do until a manager gets here " No apology, no how do we make this right, just "Not my problem, and frankly seems to suck to be you"...So we ended up at the Courtyard about 2 miles down the street... Can't really say anything beyond that, but if that is the best you can do for customer service, ,maybe you need to keep a manager on site....
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Perfect location for the conference venue I was going to. Also several restaurants within walking distance.
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The bed and location The pool was closed and we were not told the truth about it. No microwave in the room
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Exceptional
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Great service
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The breakfast and room layout They had roaches
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Exceptional
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All The television stations were not clear. No cable
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Very poor
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Exceptional
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Roaches in the room,
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Bad
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Exceptional
