Quality Inn & Suites Houston Northwest - Cypress

Great staff Stains on the floor. Room 226

Not bad for the price. Keep in mind when staying in the area that there is a very loud train that goes right by the hotel during the night. Also, bring your own blankets, as the one you get is actually a rough sheet.

The room was dirty and the air conditioner was not cooling Dirty room

The lady who checked us in the first time was great! There was no microwave, so I had to spend more money during my stay.

Breakfast was bear there was only waffles and cereal. The coffee look like muddy water. we had roaches in our room when we walked in, and it looked like a blood stain in our carpet. for the price we paid we do not recommend.

Nice location When the elevator broke

wasn't enough breakfast for customers than cockroaches in the room

Walking distance to dining and right next to the freeway. Shopping center three minutes away.

The location . The holes in the walls, crack painting , the bugs I seen and recorded, I didn’t get the smoking room I booked for months in advance . I was told several different stories about how rooms go fast but ,a paid room shouldn’t have been took if it’s already being paid for . The staff played the pointing game nobody wanted to take accountability. The old furniture looks nasty needs to be updated. They had a 75$ deposit that wasn’t told to us until we got there ,which we also were told everything was taking care of with no issues or extra charges . I came with a group everybody didn’t pay a deposit only certain ones as if we were any different from anyone else . Horrible hotel and needs better communication .

It was false advertisement in every aspect. The pictures don’t equate to the visual.

Its an open hotel, the room doors step you out in to the parking lot. The first night of our arrival I had to move rooms. The people staying next to us were smoking heavily with a strong smell of mariguana. If you’re traveling with kids I do not recommend this hotel. We used the pool and it’s not in a good condition. One of our kids had a terrible rash after using the pool.

The room I originally booked was not available even though I booked about 45 minutes prior to my arrival. The room I was given was filthy the sheets and pillows were dirty and smelled very strong on marijauna. I requested another room and was given a perfectly cleaned fresh welcoming room. Wish they had given me the second room the first time so I could give a better review.

Dirty & stained carpet; holes in bedding sheets; painted over tub stains, and front desk downgraded my room but did not reduce the price

It is clean and in a good location. I requested two queens in one of the rooms and got two rooms with King beds. We made it work though.

The hotel needs to be updated. We had stains on our sheets, pillows and towels. The hotel states it is non-smoking but out room on the second floor definitely smelled of smoke. Did not have a blanket on the bed just a decorative cover.

It’s okay Close to freeway

The continental breakfast was lean at best and the rooms are clean but old and need updating.

I was given a room that had not been cleaned. Retuned to front desk, and the girl went to the room to make certain I was telling the truth. The next room I was given had a heater that didn’t work. FYI: outside temp was 38*. She provided two electric heaters and two thin blankets. Within 30 minutes the electric breaker had trip due to overload. I had to go into the electrical room and reset the breaker, while the owner informed me via phone where I could locate the breaker. I asked for late checkout and they reluctantly agreed to 1:00pm check out. At 11:00am the next day, I got a call informing me if I didn’t check out I was going to be charged an additional day. After I informed this rude girl of the inconveniences. She said I could check out at noon and I informed her I was given a verbal agreement of 1:00pm. Overall the worst hotel experience I ever had. Rude, indifferent, disinterested and of course disappointing.

Roaches under the covers and crawling on the walls