Quality Inn & Suites Houston Northwest - Cypress

No working the machines no vending machines. Had ants and roaches in room. Wasn’t able to park in front of my room because someone else was parked in my spot . I am currently on crutches and the handicap spot was at the end of the hotel. They said they don’t do refunds on rooms. So if you plan on staying there think it over

Myself and wife stayed they for 2 Wks terrible breakfast. They have anything

Decent overall

Clean and friendly!

The staff was super helpful and understanding for my booking mistake . They were able to take care of me 👏

Great staff Stains on the floor. Room 226

Not bad for the price. Keep in mind when staying in the area that there is a very loud train that goes right by the hotel during the night. Also, bring your own blankets, as the one you get is actually a rough sheet.

The room was dirty and the air conditioner was not cooling Dirty room

There was no microwave, so I had to spend more money during my stay.

Breakfast was bear there was only waffles and cereal. The coffee look like muddy water. we had roaches in our room when we walked in, and it looked like a blood stain in our carpet. for the price we paid we do not recommend.

Nice location When the elevator broke

wasn't enough breakfast for customers than cockroaches in the room

Walking distance to dining and right next to the freeway. Shopping center three minutes away.

The location . The holes in the walls, crack painting , the bugs I seen and recorded, I didn’t get the smoking room I booked for months in advance . I was told several different stories about how rooms go fast but ,a paid room shouldn’t have been took if it’s already being paid for . The staff played the pointing game nobody wanted to take accountability. The old furniture looks nasty needs to be updated. They had a 75$ deposit that wasn’t told to us until we got there ,which we also were told everything was taking care of with no issues or extra charges . I came with a group everybody didn’t pay a deposit only certain ones as if we were any different from anyone else . Horrible hotel and needs better communication .

It was false advertisement in every aspect. The pictures don’t equate to the visual.

Its an open hotel, the room doors step you out in to the parking lot. The first night of our arrival I had to move rooms. The people staying next to us were smoking heavily with a strong smell of mariguana. If you’re traveling with kids I do not recommend this hotel. We used the pool and it’s not in a good condition. One of our kids had a terrible rash after using the pool.

The room I originally booked was not available even though I booked about 45 minutes prior to my arrival. The room I was given was filthy the sheets and pillows were dirty and smelled very strong on marijauna. I requested another room and was given a perfectly cleaned fresh welcoming room. Wish they had given me the second room the first time so I could give a better review.

Dirty & stained carpet; holes in bedding sheets; painted over tub stains, and front desk downgraded my room but did not reduce the price

It is clean and in a good location. I requested two queens in one of the rooms and got two rooms with King beds. We made it work though.

The hotel needs to be updated. We had stains on our sheets, pillows and towels. The hotel states it is non-smoking but out room on the second floor definitely smelled of smoke. Did not have a blanket on the bed just a decorative cover.