Extended Stay America Suites Indianapolis Castleton

No comments

Location and ease of finding my room The room wasn’t as clean as i wanted, there were fingerprints on the mirrors and the trash from the prior guests was still under the sink and dollar general bags in the drawer .

The whole time we were there, everyone was super nice and it was a nice and quiet environment as well! Absolutely would stay again whenever I'm in the area.

When arriving to check-in a little after midnight, I was informed they had no rooms left (even though I had made a reservation a week or two earlier). They had no explanation as to how that happened or suggestions on where to look for another place to stay, so we ended up driving 1.5 hours home. Very disappointing.

Exceptional

Stayed just to pass through town and the price. Not the cleanest place in town.

I had to be moved 2 times..... first room no linen on the bed the pillows were yellow..... second room TV and phone didn't work, I tried to call the front desk only to find out the phone doesn't work, no remote i had to go downstairs to get one then found out the TV work which means I had to go back downstairs, and got moved to another room, the shower and sink were dirty and I just cleaned them myself. Not too mention the guest that lived there all gathered together in front of the building just outside the door

Everything Nothing

The staff was nice and helpful. Cleaning could be better. Breakfast was minimal effort and could have at least added fresh fruit.

All the staff was very nice. We was staying there because 1 of our dogs (the 7 month old) had been hit by a car a few days earlier & needed to have surgery to have a leg amputated. The staff was very understanding & didn't charge is the pet fee to try to help ease the burden.

Nice staff got to check in early. The room smelled nice and clean. Room is a tad outdated but it was very quiet at night. Only issue and I’m not sure if the staff was aware forgot to let them know about the 2 baby cockroaches in the room.

Smell

Every night constant noise from the unit above me and beside me and the television was so dark that I couldn't see the screen I requested a new television and never got one. Every time I ask to speak to a manager the answer was always there's not one available.

Staff location, close to a hospital and food

Exceptional

Close to shops and the mall

Overall, the stay and building was great, but the room itself could have been better vacuumed and cleaned in totality.

The floor in the room was dirty, there was a random advil pill, and stick, so definitely no one vacuumed the floor after the last guest. There was a wad of hair on the shower wall so the shower was obviously not cleaned

Very poor

The room was cleaned and the staff was good to be around.