WoodSpring Suites Indianapolis Castleton

My room was cancelled the day of my trip, 2 hours before i was meant to leave. leaving me and my husband with no hotel room to stay overnight.all the rooms at that point were $200 and above which we couldn’t afford and the staff wasn’t helpful in anyway My room was cancelled the day of my trip, 2 hours before i was meant to leave. leaving me and my husband with no hotel room to stay overnight.all the rooms at that point were $200 and above which we couldn’t afford and the staff wasn’t helpful in anyway

Happy over all good customer service

Close to a lot restaurants It wasn’t clean at all

My reservation got cancelled 15 minutes before I was supposed to go check in.

Nice hotel and staff Nothing

Room is decent for a long stay of one or two people, laundry and gym are good.

The tv was busted, holes in the door, toilet paper was soaked, microwave didn’t work. Told the front desk and they said they would have a manager call and no one ever contacted us . The room had been through it. Holes in the cabinets and bathroom door. Tv and microwave were broke.

Friendly and helpful after hours front desk manager. Coffee machine was broken, very bare bones equipped room; but it aligns with the intent of the place which is clearly no frills

Front desk lady was very rude at checkin . Made me and my other guest both show our IDs because it’s “her hotel and she needs to know who’s staying here”… Which it was never an issue to show both until she threatened to cancel our reservation once i told her we’ll be back shortly with the other ID .Never asked any other guests that were checking in for everyone’s ID when they had multiple other adults with them.. Upstairs hallway was stinky and humid . Beds were thin and uncomfortable. stained sheets. overall the hotel itself was decent considering it being near a variety of things. nothing to offer besides a gym . no breakfast . very pitiful hotel . wouldn’t waste another dollar to stay at this hotel .

The property was clean, the security was good, the parking was fine, and the location was ok for where I needed to be. The mattress was terrible, the pillows were worse. The sheets were thin and very low quality. If comfort is what you’re looking for, going to find it at this hotel.

Overall great visit and reasonable price

Very clean The staff person was kind of rude and trying to argue that my my granddaughter 14 was an adult and she couldn’t stay there because she didn’t have no idea. She finally let her stay finally believe in that she was 14

I liked the location Our room flooded at 2am in the morning and we had to beg to change rooms, he said it might have been the person above us room but when we got in there for the first time it smelled like mold and was humid like it had happened before. After he finally moved us the next room reaked of dog and overall was a very unpleasant stay.

It was in a nice area It was not very clean, the tub had hair in it and and the base had built up dirt around it

I booked online and when we got there no rooms were available!!!!! Took the guy FOREVER just to figure things out and we ended up having to leave late at night!

nice place to stay

Location Staff and couldn’t get clean towels

Looks nice from outside, they are having staff shortages so I didn’t get to stay there. Basically missed a wedding because they didn’t have a room available for me and my family so our room was canceled last minute and there were no more hotels around available. Wasted travel!

Standoffish. Started talking about other staff members not knowing what they’re doing. Instead of helping with booking questions I was told that they would have to pay the taxes because it was booked online so they don’t have to honor my reservation. Front desk staff

It was ok for the price