Hilton Garden Inn Indianapolis Downtown

Very good

Getting to the property was a little tough, although in their defense we got there at 5 pm. But the location was excellent for our trip to see the Indiana Fever game. The hotel was well run and very ornate. The staff were very helpful and friendly. I want to give a shout out to our housekeeper Emily. Our room was fabulous after she got done with it. The only troublesome thing was the air conditioning fan (blower) was extremely loud in our room. So much so that it would somewhat wake you up when it turned on during the night, but this was not a deal breaker because of everything else the hotel provided (excellent staff, location, facilities). We would return to this hotel.

The beds were super comfortable and the rooms were clean and inviting.

We attended a Fever game and was unsure of hotels to select for walking and safety. This is a super easy and safe walk to Gainbridge Fieldhouse. The price was pretty good. I am not crazy about only valet parking at $43, but it was ok. It was tricky to pull up and valet given the busy street. It only took about 10 minutes to get our car the next morning but we left around 7am. There is a parking garage across the street and half a block away for about half the price but we were unsure of the safety overnight. We did book through Expedia which saved us some cost. We didn’t shower as we left early the next day. It is a bath tub shower combo but does have grip bars. Looked like it was clean and ok. We had a great view and nice beds and tv.

Location was great and room very clean

Bad

Cool building! Old marble bank building but all modernized. Great location about a block from the circle fountain and close to Gainbridge Field House for our Fever game!

Overall good

Exceptional

room was very large and very clean

Great location.

Hotel was best

Was in and out, so there's not really much to say. The room was very clean and welcoming and the bed was very comfortable, staff was very friendly and helpful, my stay was everything I thought it should have been. Will book again without hesitation.

Our stay was great. The hotel is a historical building so it has an oldie feel to it. It’s beautiful and the valet service was great. If you stay use valet. The parking garage will charge you every time you leave. Valet is one price per day unlimited use and very convenient. Special thank you to manager Mindy. It was my son’s 17th birthday and they decorated our room and gave him a birthday gift and 2 complementary breakfast vouchers. Breakfast isn’t free so if you have a family and want to be budget friendly keep that in mind. My only complaint is our room was a little dirty. I had Clorox wipes so I just wiped what needed to be wiped. Other than that, the hotel is in great walking distance to everything downtown and we would stay again.

There was an issue with a stripe in the shower that was missing g that kept causing the floor to flood but the desk gave me extra towels to have it soaked up.

My experience was terrible. I paid for 2 night stay in a suite on the secret 16th floor of their hotel. My family and I had a foreshadow of things to come when we went to get onto the elevator after check-In. The elevator doors were partly broken and did not work smoothly as the doors were partially opening and closing without actually doing either. Hard to explain really. Once we finally got to our suite the door was hard to open and even harder to close. The room advertised city view windows which was a lie, it was 1 ft weird skyline view of the sky. The bathroom showerhead wasn’t working properly and shot water out the back of the showerhead causing damage to the ceiling. The door handle to the bathroom was really shaky and loose. My 1yr old son found an old wooden toothpick on the couch in the room and handed it to my wife. Good thing he didn’t try and eat it. My 4yr old daughter found a 2nd wooden toothpick on the side of the couch and handed it to me which I threw away. I pulled out the coach sofa bed to go to sleep only to find the couch bed was never cleaned or sanitized with old sheets on the bed with brownish-red large stains on the bed. The following day I was questioning why I chose to do a suite when I could have gotten same quality from a motel 6. While contemplating that dilemma I placed my arm on the side of the couch only for to find my hand slide into an old pack of cookies that was left behind and never cleaned by the housekeeping staff. There you have it!

The rooms were too hot, the air conditioning was not strong enough to cool the rooms

Location, valae parking The rooms were too hot, the air conditioning was not strong enough to cool the rooms

Exceptional

Staff all very friendly and helpful coffee in lobby