Holiday Inn Indianapolis Airport Area N by IHG

It was fine

We booked this location only because they advertised a 24-hour airport shuttle. However, when we checked in, we discovered they do NOT have any airport shuttle. We were told to book an Uber and then email corporate to ask for a reimbursement. Total headache for older people. Hotel is clean and comfortable, but the advertising is inaccurate.

We booked this hotel for an overnight stay due to an early flight the next morning. The sole reason I booked this hotel was for the advertised 24 hour shuttle to and from the airport. Unfortunately this was not the case. No shuttle was available for us in the morning and we were told by the front desk staff to just get an Uber. The associates working in this hotel are very unprofessional and could care less about their guests. I’ve never experienced this level of rudeness from the staff at a hotel, especially when the issues were due to their mismanagement. The front desk, staff obviously cared more about being out front smoking, and then hiding themselves in the back office and confronted with the problem about the shuttle.

Very clean great staff

Great location

The bed was so comfortable and the room was very nice! The front desk staff was very friendly and helpful! I’ll definitely be back!

This was a great hotel. I just didn't like that staff was smoking right next to where you enter the hotel. This was the same staff member who had to put down their cigarette to come check me in. Gross.

I stayed here because I had an early flight the next morning. The hotel had everything I needed- close to airport, free parking, guest laundry, restaurant/bar and a fitness room. The room was clean and comfortable.

They have good breakfast and the room was clean and spacious. Also thank you for the shuttle to the airport.

Breakfast was delicious

We stayed at this Holiday Inn because of its location and price point. However, I would probably not stay here again. The staff are very nice and helpful, but the rooms are not well maintained. They’re old, smelly, and not clean. Our room smelled like mold, while our friend’s room just smelled weird and had curtains that wouldn’t close all the way. We left too early in the morning and didn’t get to use any amenities at the property. If you’re looking for a convenient location near the airport and don’t mind a mediocre room, this might be an option for you. Otherwise, I would recommend looking elsewhere.

Property needs attention

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Good location. Close to airport and price was fine but rooms need a lot of TLC. Bottom panel of bathroom door was all rotted and painted over, bathroom fan not working Etc. We only stayed for one night so didn't make a big to do about it but property definitely needs some attention.

The waitress at the bar/restaurant was super & the food was plentiful & really good! We were surprised at such hospitality! But it’s Indiana- lots of NICE people!! The only negative was the high price of the room. But we got a free shuttle & also got to park our car there for the weekend. We’d stay there again if we’re flying out of Indianapolis- rather than Chicago with all the traffic & tolls & long walks.

Really. disappointed with this hotel. Overall. false advertisement. It says close to airport- it's not! It's 20-25 min away. The website states there is 24/7 airport shuttle- there isn't! I purposely selected this hotel due to the shuttle option because I was traveling with my elderly mother and we were landing at 1am. Apparently, the shuttle doesn't run from 1-3am, but that isn't what is stated. Had to get an Uber, which was an extra cost. The hotel rooms smelled like old dingy cigarettes. Carpet was gross. Beds were comfy and good bedding. But other than that. very disappointed and upsetting. Breakfast was very minimal with options.

Helped us navigate transportation to and from airport. Very friendly staff

AC unit was defective, it had an annoying noise.

Check in was less desirable. We arrived 30 minute early and the gentleman was abrupt and rude saying nothing available until 3 pm. He was at the door and didn’t even attempt to look. Came back and hour later and check in took 25 minutes however the woman was friendly and appeared to be working solo. Our room smelled like cigarette smoke however we didn’t notice it until we arrived back from our event as we had to hurry out quickly after checkin. It was after midnight so we waited to tell them until the next morning. The lady at checkout did say she would investigate but then also asked was it you guys smoking. Why would I complain if it was us. We are definitely non smokers. Otherwise the hotel was clean and quiet.