Hampton Inn by Hilton Los Angeles Airport LAX

The staff were great. However, the auto curtain device didn't work in my room. The did send maintenance to attempt to fix it but he couldn't. Therefore, I couldn't get natural sunlight in if I manually pulled the curtain down because I couldn't let it back up again. Or I had to sleep with it up. I should've been offered another room. Other than that my stay was good and the hotel was clean and quiet. Also I paid for two parking spaces. I left to go on what I was visiting for and came back to no place to park.

The was wonderfully clean and comfortable. The breakfast room could have been cleaner and the staff didn't really respond to my concern. Breakfast was good.

The coffee maker in my room was missing a part and when I called the front desk in the evening, it took maybe 30 min. to get an answer that they would come help me, but 30 min later, no one had shown up. I could've gone down, but I was already in my PJs and didn't want to get presentable. It wasn't worth it. I just went down at 5am and there was coffee in the lobby. When I first arrived and went to my room, it hadn't been cleaned yet. The housekeeping staff moved me to a couple of different rooms, but were very kind and helpful. I feel like they were short staffed in the evening. Overall it wasn't too bad, but probably won't stay here again. Everyone I talked to was nice - just had issues with the property itself.

Front desk staff was friendly and helped out making sure the bus was there to pick us up in the morning for the airport. Hotel was clean and modern looking. My only complaint is the shower floor was grubby looking. It definitely is in need of a good scrubbing. Other than that the rest of the room and building was clean. The breakfast was ok, nothing special but nothing bad either. For one night before our flight it was a fine stay.

I did not like the Hampton shuttle service from the airport to the hotel. Driver was rude and did not help us with our luggage. Being seniors, we needed a bit more help. Fortunately, some good Samaritans on the shuttle gave us a hand. The shuttle was overpacked with people. Luggage was hard to get on and off the shuttle due to overcrowding. Very unsafe for the people on this shuttle. We took ride share from the hotel back to the airport.

We arrived at the hotel around midnight after a 14 hr flight just to be told that there's no more room available. We made the reservation weeks ahead. They could've at least informed us sooner so we can book a different hotel. They did call a few hotels around the area to see if we could be relocated. But we had to be responsible for the cost of the new room and transportation which is completely unreasonable. We ended up sleeping in their lobby because we were just too exhausted to go anywhere else. It was the worst experience ever! We

El servicio fue deficiente desde el inicio. Solicité almohadas adicionales y nunca las entregaron. Pedí un wake-up call que jamás recibí. En varias ocasiones llamé a recepción para solicitar algo tan básico como un vaso, pero fue muy difícil obtener respuesta y la disposición del personal fue poco amable. Además, el ascensor se averió, lo que provocó un retraso que nos hizo perder nuestro traslado de regreso. También olvidaron entregarme una de mis maletas y tuve que esperar un tiempo considerable para recuperarla. Lo más preocupante fue escuchar repetidamente al personal quejarse de los huéspedes, comentando que cobrarían tiempo adicional, que no ayudarían con el equipaje y que cada cliente debía encargarse de retirar sus propias pertenencias. Este comportamiento es totalmente contrario a la hospitalidad que siempre he esperado de Hilton. Como cliente frecuente, considero que esta ha sido una de las peores experiencias que he tenido con su cadena. Atentamente,

Nice stay

Cancelaron mi reserva y tuve que pasar la noche en la recepción hasta ubicarme en otro sitio. Espero reembolso

2nd stay - easy checkin, clean room, close to events [Intuit, Kia forum, SoFi stadium]

Location was great near airport. Room was very clean. Hotel nice and quiet even though it was full. Staff exceptionally friendly, gave us great ideas for happy hour and dinner in walking distance. Airport shuttle was prompt and on time. Breakfast had lots of hot options, fruits and great bread selection. I would highly recommend.

I chose to pay for parking in advance, which totaled $86 for our stay. Before paying, I asked the front desk associate if she could provide me with a receipt. She told me I could get it at checkout. However, when I checked out, I was charged for parking a second time. Overall, our stay was okay, but I probably would not return to this location. While it is conveniently close to the airport, there are no nearby stores. I also noticed that complimentary water was not available for guests—only bottled water for purchase. On the positive side, complimentary coffee was available.

Overall good hotel. It gets a lot of traffic so breakfast was a bit congested and staff struggled to keep up. Only low was we requested a late checkout around 9:45am and was told they only accept requests by 9am. The property was not full just unwilling to accommodate which was a let down.

I would like the bathroom door to stay open. It closes automatically

When I made the reservation didn't mentioned that has a parking fee more than $40 per night.

***NOTE*** DO NOT TAKE THE "HOTEL" AIRPORT SHUTTLE! You will be waiting at the airport 45 mins or longer! The shuttle is for a private offsite parking deck that also drops at the hotel afterwards. It's not an exclusive hotel chain shuttle. The first two buses were full at my airport terminal arrival door and I could not get on. Bus driver said 99% of passengers are headed to the offsite parking deck and it fills up fast almost 24 hrs a day.

All good except receptionist

They charge you for parking and never tell you when you’re booking your reservation.

The room is clean. Fast check in and check out.

Enjoyable stay