Best Western Plus Las Colinas Inn & Suites

Also, disappointed this location did not have a pool. By that is my fault for not checking. Aside from how uncomfortable, it was clean, and the staff was polite

Hotel viejo con olor en las alfombras. No volvería

The front desk Maddie was the absolute best and so friendly and helpful! I cannot express how impressed I was by the cleanliness of the entire hotel. The breakfast was phenomenal! Just overall excellent service! It was the best experience and we will be back. Thank you all so much!

The only bad thing is I continuously had to ask for clean towels and never received them. The only bad thing is I continuously had to ask for clean towels and never received them.

Water marks on ceiling and walls Cracks all over the floors Ran down air conditioner- Blew well but I was terrified to turn it on at first honestly.. More like a motel that thankfully had no pests. Even though it may look like it.. NO POOL, to anyone who was booking looking forward to a pool there isn’t one, it’s a picture shown on the website but in the description of the hotel it’s not listed in the amenities.. one of the reasons I choose it..FYI Got woken up by a fire alarm at the crack of dawn because they were cooking in the kitchen, that is wayyy too much. Imagine being jilted out of your sleep to everyone evacuating and there just like oh we’re just making breakfast 😩 No staff was there directing or saying everything’s okay, no staff was informative or going out of there way as customer service should be especially in hospitality. It’s not bad if you need to stay somewhere on a budget but not for long if you’re looking for a beautiful place with nice friendly staff. You may want to skip this one

The breaking point was my last room, where the toilet was clogged. There was no maintenance on site to fix it, so I had to go buy a plunger myself and deal with it on my own, not something you expect when paying for a hotel stay. One night around 4:30 AM, the fire alarm went off by mistake, and every guest had to stand outside on the street in their pajamas for 30 minutes while staff figured out the issue. On top of that, I left a small bag behind containing a silver ring. When the bag was returned to me, the ring was missing. I can’t say for certain what happened, but it’s hard not to feel like items go missing from guests’ belongings here. Many of the rooms also don’t come with a microwave, which is a basic amenity I’d expect for any stay longer than a night or two. Between the constant room issues, lack of on-site maintenance, safety mishaps, and a missing personal item, I can’t recommend this hotel.

Since I’m a night shifter at a nearby hospital I requested a late check out and the staff was very accommodating, the location was great, staff professional and courteous and the most important part was that I felt SAFE at this facility.

I only like the breakfast I did not like my room. I did not like the beds. I did not like the housekeeping service and I really didn’t care for a couple of the staff members.. especially the manager, Karina

The AC in the room making lots if noise that made night sleep so diturbed

The bed sheets were not clean and door was not locking properly the bathroom door and also the room door

Confortable beds Breakfast options, location.

The breakfast was a valiant effort put forth by the Las Colinas team. The hotel was packed with tourists in town for the World Cup and the early birds ate almost everything and left little for us. The packed house was good for the hotel, but the breakfast crowd of tourists under 20 yrs. of age was overwhelming. The room was clean and comfortable, and only 2 minutes away from our meetings at the Microsoft office, so overall a good location. This is not a complaint, but hotels with window unit air conditioning that never shuts off make it difficult for me to sleep. When I first got there, I noticed that the thermostat was set to 62 degrees. I reset it to 76, but the unit never shut off. The temp got more comfortable, but the AC noise was more than I was expecting. This is not necessarily a complaint, it's just an observation for light sleepers.

Good location. Decent breakfast. Not much bathroom counter space and terrible lighting.

No

It was a great place to stay and convenient for visiting all of Dallas, maddie at reception in particular was super friendly and helpful! The only issue we had was the room was positioned facing the motorway and the windows were so thin we heard motorway traffic all night so didn’t sleep much at all.

The hotel is an old hotel remodeled. Small elevators and there was a little stitch. Overall good for one night or last minute result.”

Clean, close to Hidden Ridge station for easy access to downtown Dallas and both airports

El personal y el servicio fue excelente. Mi única nota negativa fue que las locetas del baño de mi habitación estaban rotas y/o despredidas, lo cual, ocasionó que necesitara tener mas precuación al utilizarlo (para no cortarme en el pie).

The bathroom shower had hair from previous guests. The floor of the shower was very cracked and rust on the shower. The continental breakfast had gnats flying around the tables.

It was near work that I must travel to on my own dime from 3+ hours away weekly… they were stacking $300 holds on top of the pre-paid stays, and at one point there were $900 in “holds” total , which was ridiculous. Other hotels in the area hold $50, of no more than $100 for incidentals. It took forever (more than 7-10 days) for the holds to release. I’m staying elsewhere.