Sonesta Simply Suites Dallas Las Colinas

Nothing Everything, dirty, drugs everywhere, not safe.

Bad

Location, area was nice. Old, being worked on. My phone, and internet didn’t work. I reached out to the staff and never heard back. Also they have a good amount of washers and dryers for free use however only 1 washer and 2 dryers out of a room full of them are operational for the entire hotel. Despite me asking the front desk and not hanging the do not disturb door tag, I did not receive room cleaning once. I asked for new towels, and they asked me to bring my old ones down first. I wasn’t aware we had to do our own maid services as that wasn’t noted in the description. There was a cockroach in the dishwasher when I went to unload which I had personal cups and water bottles in that I decided to leave behind for being grossed out.

All my clothes and luggage now smell like cigarettes. When I told the staff upon check in, the only remedy they offered was to spray the room with air freshener.

Avoid At All Cost.. I have stayed at multiple Sonesta suites over the years and this is the worst of the worst. Their customer service is practically nonexistent and the property is terribly managed. - There was a freaking flood in early June (If you value your personal items and property, avoid) - Front desk and housekeeping are problematic and are incapable of basic communication. - I was able to get some reimbursement from bookings for some of my groceries, drinks and my kitchen items that was deliberately thrown out even despite me communicating frequently with them. - Avoid this Sonesta, hell is all that awaits them, they just don’t know it yet.

Superb

There were bedbugs and fleas in the room

It was comfortable, the staff were very helpful and nice. Having to ask for basic room essentials

Economically priced.

The bathroom rood was leaking water and the light in the bathroom was blinking, the AC was making loud voice, and bathroom was smelling bad because if the leaking water, not sure what kind of water it was.

Room clean. Quick in and out for business monthly. Staff are attentive. Normally good. We have been using this property for last 6 months. Treadmill still broken. This time no hot water in the shower. Hot in the sink but not in the shower.

Staff

Disappointing

I do understand I did not book a luxury place but this was not as promised. For the amenities thy announced outdoor grilling and the grills were there but out of gas. Although I was there 10 days they were not able to address this. In the laundry sections 3 out of 5 machines were broken and the dryers had not been cleaned for a good time. There was one nice lady at the front desk but the other staff was useless or rude. I had a problem with the dishwasher and morning shift said they reported it and evening shift had no clue. A manager was not to be mobilized. After 4 days I insisted on a different room. The whole place was run down. In the room different things were fixed but completely inadequately. The towel hanger constantly fell down and the same for the bar in the closet. The shower was complex loose too. I could go on with more details but I think you get the message. Once again I normally am happy with this chain but this place did in no way live up to any standard.

Exceptional

Room was decently clean but not very good cleanliness outside the room. I was charged the full $100 deposit and was given no explanation on why.

its smells bad. the temperature is always freezing or overly hot. how can i book a room with my credit card and then that same card isn't accepted when i get to the physical location? and then you don't take cash? everyone accepts cash. Garbage

Room smelled like smoking was only banned last month, room furniture was beyond worn out and A/C was completely ineffective.

Clean room, friendly staff. Kitchen utensils and dishes for use.

Exceptional