Home2 Suites by Hilton DFW Airport South/Irving, TX

Stay was good.

Good

Great, clean accommodations and pleasant front desk staff. Elevator could use some work!

Good

staff was awesome, room was super clean

Great area, dated room, but great breakfast and staff.

Breakfast was good ,lots of different options for different days I had an issue with my television set and unfortunately could not be changed my room cause they said they are fully booked Thought with bigger refrigerators you would have ice in the room but no you have to go to the ice making machine

Superb

The shuttle driver to airport was the only nice thing about this stay. Front desk was not helpful and often had to wait for someone to be there. It was not up to the standard usually provided by this hotel. We had no hot water and they said well sometimes it does that and that was that No hot water, front desk staff

Air conditioner never got cold, front desk staff

Location I needed to call three times about very loud guests down the hall from us. The first call was at 2:00 am, then after no change in noise, 2:30, then around 3:00. I then got dressed and walked downstairs to discuss the issue facebto face with kento. I was furious as no significant steps were taken to address the noise. We flew across country and desperately needed a good night's sleep. THAT DID NOT HAPPEN!!!!!!!!

I needed to call three times about very loud guests down the hall from us. The first call was at 2:00 am, then after no change in noise, 2:30, then around 3:00. I then got dressed and walked downstairs to discuss the issue facebto face with kento. I was furious as no significant steps were taken to address the noise. We flew across country and desperately needed a good night's sleep. THAT DID NOT HAPPEN!!!!!!!!

Very nice place

I love a good Home2 Suites! Try to stay at one wherever I travel, work or otherwise. Staff always a smile, breakfast fresh and plentiful, clean and fresh smelling. This location was no different.

Everything was perfect from the time I checked in and checked out! The cleanliness and the friendly people

I didn’t have the best experience. First of all, we paid $250/night which is not cheap for this type of hotel, but it was during the World Cup so I can’t complain about the price. We got there at 11:30pm and we waited for 30min after a long day of flights because nobody was at the reception, we literally had no clue what to do, so we just waited. The receptionist was very kind and apologized and said she was working in more than one location at the same time, that’s why she wasn’t present when we made it there. The next day we reported that we couldn’t open the blinds, and that when we turned the tv on it was literally purple, so we couldn’t even watch tv, and their response was that the maintenance wasn’t available until Monday and we were leaving Sunday, so nothing to do… so for spending $750 it was definitely not worth the price.

A huge shoutout to the front desk staff as well, they were beyond helpful with accommodating 4 people, and made the check in process easy. They also served breakfast in the morning and coffee is included! I am beyond happy with this stay and will definitely stay here once I return to Dallas to watch the Cowboys play!

Very good

The cleanliness of the establishment was satisfactory, and the culinary offerings were both diverse and abundant. The mattress provided a high level of comfort. The selection of this particular location was primarily driven by its close proximity to the event we were attending, thus warranting a perfect score for its convenience. I experienced a significant delay exceeding four hours while awaiting the hotel shuttle at the airport. A colleague contacted the hotel on my behalf, and the front desk representative, an African American woman whose name I do not recall, informed him that the shuttle had departed at 12:00 PM and would not return until 3:00 PM, despite our presence since 11:30 AM. Upon my subsequent call, the representative altered her account, stating that the shuttle had made three attempts to locate us, which was inaccurate as we remained at the designated pick-up point throughout. She further claimed that attempts were made to contact me, but my international phone number was disconnected. However, I had sent multiple chat messages to the hotel, informing them of my daughter's and my presence at the airport. I had previously requested an early check-in due to our 19-hour flight and was prepared to pay for this service, but the hotel did not respond to my request. It is possible that this lack of response contributed to our extended wait from 11:30 AM to 3:00 PM. Had the representative offered an apology, I would have accepted it; however, her lack of apology and the inconsistent information provided demonstrated a lapse in professional conduct and customer service. I would like to commend Caren and Shane for their exceptional politeness and professionalism. The aforementioned front desk representative was the sole negative aspect of my stay.

Buffet breakfast They can't advise on tourist attractions or local transport