Hampton Inn & Suites Jackson-Coliseum

When arriving to check in there was no one at the front desk. Another lady was already there waiting as well. We waited approximated 5-10 minutes and I kept saying HELLO?? Finally a young man came walking down the hallway, in no apparent hurry and goes behind the counter and says can I help you? This was a bit unprofessional and unusual for the Hampton Inn's normal courtesy and efficiency of service. Other than that experience it was pretty good. The room was very clean as was the dining area.

The air conditioner didn't work properly. The room stayed around 80 degrees all night. There was no shampoo in the container and only 1 tissue in the box. When I told the guy at the desk about these problems during checkout, he seemed uninterested and didn't say he was sorry or anything. We won't be staying at that location again.

First time I had visited Jackson. Interesting city with a variety of things to do for a 3 day visit. All of the people I met were very friendly and helpful. The hotel is situated down at the Mississippi showgrounds. It was a 15 minute walk up to the city centre (or a $7 dollar Uber). The room allocated was spacious and comfortable. The breakfast provided by the hotel was satisfactory. All of the staff were very friendly, helpful and able to provide advice on local places to visit. I had booked the hotel specifically on the basis of the advertised outdoor pool. On arrival I was advised that the pool was closed for maintenance. In the 3 days at the hotel I didn’t see anyone working on the pool.☹️ The guest washing machine wasn’t working but the staff washed and dried my clothes for me. Many thanks.👍😊 If I was ever to return to Jackson I would stay at the hotel again. Many thanks.

Breakfast No

Very clean and specious, staff was really friendly! Convenient to highway and downtown.

Staff were very friendly and helpful.

Spacious King Suite for large family Very dated and musty, room was sitting in humidity for so long metal fixtures were rusting

It met my needs for a quick stop

For the most part, the staff was friendly and polite. The breakfast area and lobby were clean, well kept, and decorated for summer. However, the extremely soiled carpet noticeable throughout the hotel, the sketchy elevators, and the stained bedding diminish the impact of the staff's efforts. Employees and customers deserve a space that better reflects the quality, pride, and standards of the brand. This facility will be a last option for future stays.

Very close to the coliseum young lady who checked me in was amazing

I the proximity to the venue. The bathroom wasn't as clean as I would hope for... I think the toilet should be replaced and the tub. A standing shower would be more sanitary.

Great

Location Our room smelled bad and had stains on the carpet.. like several stains, the pillows were awful, the pool was gross and the breakfast was subpar

The front desk that evening we checked in said to discuss it with the person when we checked out. He gave me a ton of attitude and said I needed to discuss it with the house keeping manager and all she said was “sorry we will make sure it’s cleaned” to which I said we’re checking out so that doesn’t really do us any good. She said the hotel manager would call me but I have yet to hear from any one.

Front desk customer service & housekeeping Bed needs a mattress topper or a new thick, soft mattress.

The staff ONLY!!! We arrived at 3:45 and had to wait until after 5 for a room. We booked a king room and received a double bed because our room wasn’t ready and we had to be somewhere for 6. The toilet was leaking and the air conditioner made noise ALL NIGHT LONG!!!

The young lady (Kristy or Krisy) that checked us in was outstanding. She was friendly, had a bubbly outgoing personality. She went above and beyond making us feel welcome and comfortable. She even made recommendations for a place for us to have dinner. She deserves 5 stars and a raise! The property seems a bit old and dated. It could use use upgrades and deep cleaning. But over all it was a nice place to spend the night.

Personal insured our needs were accommodated and gave us solution to a Expedia mess up upon our revival. We’re very kind and we had a very well rested night for me and my family.

The room was not as clean as it could be but the staff was so nice that for a one night stay I was very pleased. The front desk agent was the best. She was so nice and sooooo helpful. The next day the lady that helped with the breakfast was so nice she went and got the foods to accommodate my food allergies and the food and selection was really nice.