Holiday Inn Express Jacksonville Beach by IHG

Breakfast could offer a few more choices

Good experience overall. The towels were cleaned, but stained. Staff and breakfast were great, specially the staff taking care breakfast. I would recommend the stay and its very close to the beach.

Clean, good breakfast, helpful staff. Relatively quiet. Good value.

The hotel was clean and nice

Good

It was a Lovely stay for my birthday. Missed hot tub this yr. But was nice.

Thank you.

Room was clean and the staff friendly. The breakfast was somewhat of a miss as there weren’t many selections and ham the only meat option

Great

It was clean and sufficient for a one-night stay.

It was a good stay

Great location, very comfortable room. Spacious bathroom with plenty of counter space for toiletries. Soap/shampoo/conditioner dispenser ms. We had a rental car so we drove to nearby places since it was hot. Breakfast is included: pancakes, apples, eggs, cinnamon rolls, yogurt, biscuits, sausage, and more. Good coffee!

Great staff and location

I am completely disappointed with my experience at this hotel. During a power outage, I was left without any assistance or support, despite having a child in a wheelchair who needed to accommodate. When I asked for help, I received none from staff. I was forced to manually drag his wheelchair up and down the stairs myself just to get us out of the building. We did not stay the night due to the conditions and lack of BASIC HELP from the staff, yet the hotel has refused responsibility, claiming the situation was "out of their control". Safety and accessibility should be priority, and the total failure to provide assistance to a guest in need is unacceptable. I would caution any families with accessibility needs to consider staying elsewhere.

I'm not happy I was overcharged

El hotel muy limpio, el personal muy amable y el desayuno delicioso.

We arrived very late and the customer service rep was waiting for us. We left early in the morning. It was good.

Friendly staff, clean rooms, good parking, great breakfast!

Cleanest, friendliest, and one if the nicest hotels I've ever stayed in!

The Pool walls were filthy. It definitely needs maintaining. I had a package to be delivered and they told the UPS driver he had the wrong address which delayed my $135 package from home of contacts and medical needs to be delayed another few day and yet these members were aware of the package originally due Saturday then due to flooding in Ky it was coming Monday , yet still turned away my much needed contacts and products from home . The Only positive to this was the coffee bar and location to beach . Clientele was all over the place , for instance Wedding party poured alcohol in pool full of kids and had a child of 2 in age walking & throwing hot stones from fire pit in the pool , not supervised.