Courtyard by Marriott Jacksonville Beach Oceanfront

The only thing I didn’t like, not the hotels fault, was there were too many owners who left there dogs unleashed. I don’t mind dogs on the beach, but one ran up to me and I’m not a dog lover, especially a wet dog, lol. It only happened once and I didn’t let it ruin my trip. I’ll definitely choose this hotel on my next trip to Jax.

great stay.

We asked for an oceanfront room with balcony on a HIGHER floor with king size bed & couch. We got an oceanfront room with balcony, king size bed & couch on Floor 3. Unfortunately, it was the most undesirable oceanfront room of the hotel since right in front of our balcony was a dirty rooftop with a large, very noisy air conditioner unit for the whole building. It was hot, noisy and not a high since the building was either 6 or 7 floors. Upon seeing the room, we requested a move. The girl at the desk said she would be able to move us once another room opened. We never heard anything more from the hotel on the room the whole week. We checked online and saw that a room with 2 queen beds, oceanfront with balcony, was available. We were not offered that or any other room. We DID NOT use the balcony the entire week; it was really unpleasant and noisy. Also, we did not plan for anyone to clean the room the first morning since we hoped we were moving. On the second morning, we expected a refresh. By the afternoon and nothing had been refreshed. We asked at the front counter and given 2 towels and told we had been scheduled for a refresh but it didn't happen. We really wanted to use a balcony all week and were disappointed since we paid more for this. We have stayed in multiple hotels over the years and felt this hotel didn't try to communicate to us for the room situation at all and should have. For the money, we didn't received what we should have for this vacation.

Great location for Families!

The hotel was right on the beach, so getting to the ocean was very convenient, and overall it was clean and comfortable.

Good

No Complimentary coffee. Staff was very friendly. Our oceanfront room had a beautiful view of the ocean. We still paid full price but didn’t receive what had been advertised and offered.

Loved this hotel! The staff was so friendly and efficient. Great views and a great location. Would definitely stay again.

My wife arrived at the property before I did, and she was charged an additional $300 at check-in, even though we had been told the incidental deposit would only be $50. I immediately went to the front desk to resolve the issue. They acknowledged the mistake and assured me that the extra $250 would be refunded within 5 business days. It has now been more than 5 business days, and I still have not received my money. I have contacted the front desk several times, and every time I am told that a manager will contact me. No one has ever called or emailed me. Mistakes can happen, but the lack of communication and failure to follow through on their promises is unacceptable. I expected much better customer service, especially after paying nearly $400 for a single night. I hope management takes responsibility and resolves this issue as soon as possible.

Exceptional

The beach The laundry was very confusing

The accommadations were great and so was the ocean views from my balcony. I had a great experience.

Everything was nice.

Good

Great location, amenities, great food options, walked shopping. Wonderful!

We arrived with our toddlers to a room that smelled like pure smoke. I booked a room for our family to be comfortable and it was my husband’s birthday. We did NOT stay the night obviously concerned for our little ones and drove hours back home. We still haven’t received our refund.

Beach was amazing! Love how close!

Exceptional

Exceptional

Stay was excellent other than check in. One person working the desk with a line of people waiting. No one ever came up to help her. We waited in line almost 30 minutes to check in! This is unacceptable in my opinion! Everything else was great! Refurbished rooms and excellent location with an ocean view. We’ve stayed here several times and will be back.