Extended Stay America Select Suites - Jacksonville - Baymeadows

Staff was polite and helpful. The room was spacious.

Location Everything except location. Very awful experience and one of the night attendants was so rude and unprofessional. I don’t know how she has a job in hospitality.

THERE WERE NUMEROUS ROACHES IN THE ROOMS

Awful How u had wait. For someone to check you in took 30 mins be

The peaceful place They could have kept more supplies in the bathroom

Nothing From the main entrance to the actual room we saw trash, bugs. The room had 1 towel when we had put 3 people on the reservation.

Ehh General manager rude as hell

Had to wait 30 mins for staff to check me in . Hallways smelled horrible. Just wasn’t very happy with my stay.

The only good thing was the shower.constant knocking at my door.roaches in the room .key kept not working.and staff was unavailable most of the time.

Todo el servicio en general pesimo

The staff was nice It’s had a bad Oder in the hall the room and the stair case

The bed was pretty comfy and the air worked great! It was the dirtiest and most disgusting room I’ve ever paid for! Smelled of old cigarettes and weed. They didn’t provide shampoo or conditioner. Looked like it hadn’t been cleaned since the last person left. Hair in the tub and bed, eyelashes or beard trimmings in sink, some kind of green residue on edge of sink (maybe soap or toothpaste). Crumbs on the bar stool chairs. The only clean things in there were the toilet, the towels, and the inside of the fridge. If it wasn’t dark and I wasn’t alone in a sketchy part of Jax, I would’ve left and went somewhere else.

BOB

NOTHING CHARNGED ME $1.99 FOR TOWELS AND A DEPOSIT OF $100 AFTER I PAID FOR THE ROOM. WE WILL SEE IF I GET THE $100 BACK. THE WHOLE BUILDING SMELLS OF WEED AND VERY RAN DOWN. WOULD NOT STAY AGAIN.

Also, the toilet stopped and she handed me the toilet brish brush.

I liked the location and the front desk staff. It had roaches and other bugs, a blood stain on the shower curtain, a roach was inside of the refrigerator and something bit me. Also, the manager, Lisa, told me that she would process a “BOG” to compensate me for the awful roaches but I have yet to receive that and it’s been almost a month so she lied. She didn’t even know what “BOG” stood for. I reached out to corporate but no answer on my reforest for refund. I don’t like roaches. The bed was very uncomfortable.

It was horrible experience we book the place and call in advance announcing that we will arrived late because we are traveling and they told us is fine no problem that we just need to use phone at reception and they will come and assist us. But then when we arrived and called they didn’t want to assist us and we couldn’t get the room even that they charge us already. We were with a kid imagine late at night with no place where to sleep because of them. I really think it was a horrible experience. Never happen to me before with this hotels company. It’s horrible. They didn’t let us come in

Good value for money

It took a while to check in. The service was slow but other than that my stay was good.

Price Dirty, they need better cleaning policies. can hear everything going on from your room . No soundproofing?