Holiday Inn Express & Suites Louisville N - Jeffersonville by IHG

The room was clean in the beds and pillows were so comfortable. The staff was very helpful in accommodating especially the breakfast staff. My husband loved the varieties for breakfast. My only suggestion would be to add Maybe some dairy free options like almond milk or yogurt dairy free.

3 treadmills and none of them work? I talked to the front desk about it and apparently this has been an issue for over a week. Breakfast was cold, iron and ironing boards were in bad quality

The staff was incredibly nice and helpful. We did find someone's balled up socks by our couch though.

great

Room was very spacious. Extremely clean and well put together. Staff was very attentive and quick to help.

The staff was nice. Room was excellent.

Rose and Shay was very professional very helpful. The staff was very nice for the breakfast rooms were clean. I give you a 10 out of 10.

Location N/A

Everything was amazing and great rooms

Unfortunately, things got worse on the second day when we were locked out of our room for over an hour. I had a wedding to get ready for, and this delay made us late. We were told we could not move to another room because the hotel was full. The maintenance employee never arrived, despite being told he would. A housekeeper did his best to help, but he had never handled this type of repair before. Being locked out for over an hour and made late for an important event, with no compensation or apology offered, was very disappointing. There was also confusion regarding our reservations. We had booked three nights under two separate reservations and were told at check-in on Friday that everything was set and there would be no issues. However, on Sunday we received a call demanding that we check out. When we tried to get assistance, the front desk staff were not helpful and mostly talked about being overworked instead of resolving the problem. The housekeeping staff provided far better customer service than the front desk and were the only employees who seemed genuinely interested in helping. Overall, this was a frustrating experience, and I would not stay again

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We were pleasantly surprised with this hotel! The rooms were clean and spacious! Only request would be there would be blanket set for the pull out couch in the room. The beds were comfortable and breakfast was nice!

Great breakfast

Superb

Hair was in the bathroom.. nice location, cleaning hotel will visit again

The breakfast was good. The server was very helpful. Oy problem was room was still was being cleaned when we went to it. Coffee machine sucks.

Nice beds. Loved the breakfast We had a two night stay and they locked our cards the second day and couldn’t figure out how to unlock them so they gave us a master key made us late to where we needed to go

Superb

Very good

Exceptional