Candlewood Suites Joliet Southwest by IHG

Clean place. Great amenities. The set up of the suites are impressive. Will return in near future.

Comfortable beds. Clean everywhere. Nice staff.

Very good

Great stay, as usual. Friendly staff and wonderful place

Exceptional

Looks like a decent hotel, but the upkeep needs to be better. Room smell was stale.

Clean room, pleased with stay

Fridge smelled bad and did not work. The room was slightly dirty. Parking was annoying.

Location, restaurant, quiet, huge room with full kitchen - unlike anywhere else I’ve stayed! So comfortable Nothing! It was 96 degrees outside though!

When I call the hotel they don’t answer for me anymore

Good service -pool nice-highly recommended this hotel.

My room and all other areas were very clean. The kitchnette was a plus. The bed was very comfortable. My only complaint is that the shower was not very forceful & the tub drain was slow. Overall, I was satisfied with the property.

Our keys kept getting deactivated so we made multiple trip to the front desk fir new keys. One of staff on the holiday Inn side seem to have an attitude all the time. Candlewood staff was nice. I called down for a crib and they never called me back. No free breakfast included in stay.

It was clean and appealing to the eye. Someone unlocked our room and kept trying to come in, in the morning. Some of the front desk staff had an attitude and looked like they hate their job. Not very friendly.

Someone unlocked our room and kept trying to come in, in the morning. Some of the front desk staff had an attitude and looked like they hate their job. Not very friendly.

Location was good but the receptionist was unmotivated and hard to understand. The hotel seems a bit dirty . The room was small but the bed was comfortable.

I booked a handicap room for a reason and they gave that room away, the refrigerator did not work in my room. The freezer had all kinds of frozen ice up to it. You couldn’t even open it. They did not clean room to expectation.

Overall good experience, reception was okay level, they can still improve and can be a bit more friendly. Location etc. are good

Thought it was very strange that I was staying at a Candle wood suites, but had to check in at the Holiday Inn front desk.

The bathroom was still not properly cleaned. This is the 3rd time I’ve stayed and had to report this. The hot tub stopped working and that was the reason i booked this hotel.