Four Points by Sheraton Kalamazoo

Room wasn't deep cleaned; breakfast was less then anticipated as far as quality

We arrived late at the hotel.The person at the front desk told me my reservation was paid for through hotels.com. I didn't;t think it was and had my card out to pay. An hour later. We were all asleep and the woman banged on the door to wake me up for payment. It was insane.

The room we were issued was not clean. Toilet lid was closed, but had old pee and toilet paper in the bowl. The beds were made, but once pulling the sheets back, there was trash inside the sheets. The carpets had not been vacuumed.

Terrible. I want a refund

Ice machine broken on every floor even

I cancelled

Alright for a bed for the night. Nothing special

Everything was great

I didn’t get my deposit back like I claimed when I booked yall online to stay!!! I also didn’t like how it charged $15 dollars for breakfast when the plate wasn’t worth $15 dollars of food.

The overcharge for nothing, this is the second time they hidden extra charges

I would not say the room was spotless, but it was definitely much better than most. I didn’t feel the need to go around with a bottle of Clorox cleanup so that says a lot! The staff was super friendly and I did not really use any amenities as I was there for an event elsewhere. The bed was super comfortable, and I like the fact that you get a separate can for recyclables. I walked around the building outside for exercise and everything seemed safe and secure to me. The highway was close but I could not hear it in my room on the second floor. Overall the hotel was nice and quiet. I would definitely stay here again!

People were nice bed was great Booked cuz they say have shuttle but they don’t it doesn’t work… get it fixed Buffet little expensive

The entire experience was great

How comfortable it was. The only thing for me was the shower had hair but other then that it was a pretty good night Hair

The staff is very cold shouldered and snooty, too snooty for THAT job, and they are NOT friendly, overall NO GOOD, BAD FOR BUSINESS IN THAT AREA, not like that area has a good reputation anyways. DO NOT WASTE YOUR TIME ON CORK STREET OR ANY OF THEM HOTELS IN THAT AREA...

We did eat the breakfast buffet and the food was good, but not sure if worth $15/person entire property is run down! Beds were uncomfortable. Hallway carpeting was ratty. Carpet in room wasn't much better. Overall cleanliness was not great. Towels and sheets were not white anymore. Water came out of faucet ran rusty at first.

Moving forward....

Restaurant closed 8:30pm too early for a late check in.

the breakfast I think to expensive and seniors should pay less the charge on breakfast

Always a great stay. Friendly, professional staff. Great bar. Clean and convenient to our destination. We will be back! Thank you!