Sleep Inn & Suites Kalamazoo East

I would give 0 stars if I could. The property was dirty and poorly maintained. Our room had dirty pillows and towels and no trash bags. We got to our room which smelled terrible. The TV didn't have a remote, they brought up a random remote that didnt go to that tv, then found out the TV didn't even have a cable box set up. We went back and forth with the worker for 20-30 minutes to then just be told, well sorry I can't do anything but give you rewards points so you can come back. I dont ever want to come back!! Breakfast was not good, very few options, the fruit was moldy. On our way out a lady saw a mouse in the stairwell and said her stay was terrible as well. Don't stay here!!

Hotel was being remodeled and stuff all over. The tv was not programmed and didn’t work properly. The breakfast was stale bagels and bread cereal and yogurt. Maybe the waffle maker worked but the Kurtis coffee machine in the room was broke

Bad

Good

The whole place was disgustingly filthy. The room smelled. The TV did not work.

The room was new, clean, and set up very nice. Not that I didn’t like it,under construction, new owners very excited saw their vision and if I come back this way, love to stay here again.

The only good part about this stay was the bed. The first room we were supposed to stay in had a very large blood splatter on the door jamb. I took a picture and showed it to the clerk, he finally found a room to accommodate us. This area is in the midst of a major upgrade. However, lighting and a sign to get to the motel was absent. Very dark. As a matter of fact, the entire area, which includes a shuttered Four Points by Sheraton is there. Yes, they are remodeling , but their housekeeping is horrible and I don’t recommend this place. Better to close for remodeling than having horrible housekeeping.

I booked an accessible room. The hotel is undergoing a lot of renovations currently and the elevator wasnt working, so I was going to have to carry my wagon up the stairs. I simply cant do that. The manager, Joe, offered to help me carry it, but then as I walked away, he found me a room on the first floor. He upgraded me to a suite, and when I needed a lot of ice (going through treatment rn) he stopped what he was doing, went and opened a new bag for me and helped me fill my tumbler. The room was lovely, beds EXTREMELY comfortable. Room was clean and easily accessible for me. Again, it was a bit rough - I booked through a third party, so no idea that there was a busted elevator, closed pool, or construction materials everywhere- but Joe went above and beyond to make sure my stay was safe and comfortable. I will be returning to stay here whenever I am in the area again. Fantastic service! This place will

Very good

Breakfast was terrible, there were just few apples, few cups of yogurt, cereals, milk and that’s it, coffee was old and stale I would not recommend this hotel to anyone

No ice and bathtub was stained or dirty.

The room was decent. Renovation workers were load. Trash in the hallway. Breakfast was yogurt and chewy bars.

The bed was comfortable. The AC was working. The room was spacious. There were only 2 pillows. The lobby and breakfast area did not have AC working, it was very warm in there. The buffet was terrible. They were out of everything, including spoons for cereal. The hallway by our room smelled like a dirty gym locker. I understand they were doing renovations, but really? There was no mention of remodeling being done at the hotel on the web site. We might have booked someplace else.

This unfortunately was by far the worst hotel experience I have ever had. 1. Mildewed and smelley shower curtain 2. Full trash cans with fruit flies everywhere in the elevator area 3. Dirty walls 4. Rusted shower head 5. Was not forewarned that the property is undergoing renovations 6. Used towel left hanging behind bathroom door. 7. Only one set of mix matched towels in the room. 8. Belt from previous guest left in open closet. 9. Beverages from previous guest left in refrigerator 10. Electrical cord and power surger ran from my room under the door to the adjacent room. 11. Coffee station cabinet pushed partially in front of the door to the adjacent room seeming as to be the only thing stopping anyone from entering. 12. It felt like we were sharing a room with someone else 13. Horrible curb appeal as it shares a parking lot with another abandoned hotel/building. Unfortunately, they had no other rooms available in the hotel so they were unable to move us to another room. Needless to say it was a restless night and we did not get much sleep as we slept with one eye open. I definitely would not recommend this hotel to anyone. At least not before they're renovations are complete. The staff member at the front desk shared that she had received similar complaints that morning.

Very poor

Unfortunately I have to be honest about this place, renovations don’t excuse the conditions I had to endure. From the centipedes crawling the walls to the numerous questionable stains on the curtains, floor and ceiling. Not only was the pool not functioning due to said renovations (which was not including in the reservation notes until arrival,) but no ice machines worked and when we were finally ready to end the night we were approved a late check out by the time of 1:00pm by the front desk just to be woken up by pounding on the door before 11:00am claiming it wasn’t approved by the general manager and to leave within half an hour. Completely unacceptable conditions. Not to mention an electric receptacle was poorly installed next to the bed along with an expired fire extinguisher. I would not recommend this place to anyone.

This hotel is currently under construction. The pool is shut down. You can smell dust everywhere. They didn’t clean my room one day because part of their staff didn’t show up. The front desk person tried to be helpful, but there wasn’t a whole lot they could do. I would not recommend staying here until after they get done fix fixing it and see if they can fix the other problems when they’re set up.

I booked my stay online and there was no mention the property was under renovations. I was disappointed to see the condition of my room and the smell of mildew from the bathroom was evident. The lighting in the room/bathroom and even in the parking lot were not ideal. I understand the need for renovations but there should have been something disclosed at the time I was booking. I do feel I overpaid for my accommodations and would not recommend anyone staying at this facility until they have confirmed that the renovations are complete.

Going through renovations so not fair to judge them on the property right. I reserved a king size bed but got a queen. But no big deal to me. Got the room cheap.

No TV didn't work they couldn't fix it without accommodated that and also no coffee pot in the room oh yeah and no continental breakfast and no coffee at the continental breakfast