Sleep Inn & Suites Kalamazoo East

Unfortunately I have to be honest about this place, renovations don’t excuse the conditions I had to endure. From the centipedes crawling the walls to the numerous questionable stains on the curtains, floor and ceiling. Not only was the pool not functioning due to said renovations (which was not including in the reservation notes until arrival,) but no ice machines worked and when we were finally ready to end the night we were approved a late check out by the time of 1:00pm by the front desk just to be woken up by pounding on the door before 11:00am claiming it wasn’t approved by the general manager and to leave within half an hour. Completely unacceptable conditions. Not to mention an electric receptacle was poorly installed next to the bed along with an expired fire extinguisher. I would not recommend this place to anyone.

This hotel is currently under construction. The pool is shut down. You can smell dust everywhere. They didn’t clean my room one day because part of their staff didn’t show up. The front desk person tried to be helpful, but there wasn’t a whole lot they could do. I would not recommend staying here until after they get done fix fixing it and see if they can fix the other problems when they’re set up.

I booked my stay online and there was no mention the property was under renovations. I was disappointed to see the condition of my room and the smell of mildew from the bathroom was evident. The lighting in the room/bathroom and even in the parking lot were not ideal. I understand the need for renovations but there should have been something disclosed at the time I was booking. I do feel I overpaid for my accommodations and would not recommend anyone staying at this facility until they have confirmed that the renovations are complete.

Going through renovations so not fair to judge them on the property right. I reserved a king size bed but got a queen. But no big deal to me. Got the room cheap.

One of the worst hotel experiences I've had

My room was very functional and roomy. The breakfast was the worst I have ever experienced at any hotel. Very limited offerings with no coffee or juice available. The WiFi died at one point and took most of a day to come back online.

Cable TV didn't work, water was yellow, pool closed for renovation and no drinks at breakfast. Otherwise was ok

The property was under extreme construction. Half of the hall we were staying on had construction garbage and supplies all over. The breakfast options were terrible. The whole area seemed rundown. The amenities in the room were severely lacking. Will not be back.

The hotel was being renovated, but it was amazing since our house was without power

We never got a room and refused to honour our prepaid room. The front desk guy did nothing to accommodate our situation. We eventually had to leave and find somewhere else.

Every thing

Poor breakfast, horrible coffee, crappy room, no pool

I booked a room for 3 nights on Expedia. When I arrived for my reservation, the room I was booked into lacked a refrigerator, which was a necessity for my stay. I went to the front desk, and she promptly put me into another room. Unfortunately, when I opened up the door, I was greeted by the smell of cigarettes in a non-smoking room. I went back to the front desk and she booked me into yet another room. Upon opening the door to the third room, it was dirty; bed unmade, articles of clothing and trash littered around the room. I went back to the front desk and they didn't have a room to book me into. So, I took it upon myself to go to another hotel. I asked for a refund and she said she wouldn't be able to help me because her manager had to do that. I called Expedia and explained the situation to them and they said they would have to contact the hotel directly. I recently got an email from Expedia saying they were unable to contact the property and would not refund me. So, I have been charged for the damage deposit and for the a stay that I never stayed at.

Very much enjoyed my stay. Understandably they’re renovating, but even so it was a very comfortable hotel, with a very nice room. Also, shout out to Pam at reception for being one of the friendliest people I’ve ever met.

The breakfast did not have coffee, or juice, no bowls for cereal, no butter for the bagels and toast. The waffle mix was out and then when it was filled, was clumpy. Tables were dirty.

Service was horrible

Just went turkey hunting.

I went in looked at my room went to the front desk and asked for a refund and left

Unfortunately our front desk agent wasn’t as helpful as we expected

Property was under construction with no warning. Pool was closed with no notice. Kids were running through the halls and taking the elevator up and down with seemingly no supervision. The room itself was clean, however, if we’re ever in the area looking for a room for the night, we will choose other options over Sleep Inn & Suites.